Mya Harris
Summary
Detailed-oriented Data Analyst with more than two years of experience in data analysis, visualizations, and data management. Proven to understand and translate business requirements into actionable project plans. Proficient in Microsoft Office Products, Tableau, and experience with Python. Passionate about providing data-driven insights to clients and collaborating with cross-functional teams to drive business growth using business intelligence.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager II/Senior Data Analyst
Alight Solutions
07.2023 - Current
- Developed project transformation charter: Created project charter to reduce manual data entry and promote automation, resulting in increased visibility into data streams and error-free data reporting
- Data Migration: Successfully migrated and decommissioned over 100+ data sources in firmwide data cloud migration by transitioning data sources from on-prem storage to cloud-based solution.
- Reported MVP KPI metrics: Gathered data and reported key performance indicators (KPIs) leveraged in customer care cost reduction and cost avoidance financial tracking results. The reporting insights helped reduce customer effort and increased financial savings for leadership by 30%
- Resolved data issues: Ran SQL queries in Hue Editor to identify and resolve data issues related to failed data rules
- Managed project work via JIRA: Utilized JIRA Software to manage project work within the team and business queries or enhancement requests raised by business
- Managed SLA contractual client data: Utilized database management software to track SLA contractual information to monitor at risk fees
- Database Management: Managed multiple Microsoft Access databases to query, manipulate, and store client data which was utilized for end user reporting.
Business Intelligence Analyst/Data Analyst
Alight Solutions
09.2021 - 07.2023
- Administered Tableau server and Cognos security: Ensured secure access to Tableau server and IBM Cognos Analytics reports by managing user permissions and implementing security protocols
- Managed confidential data as Data Steward: Utilized internal software to create data tables, update metadata, and control access to confidential data within data tables
- Workbook data product owner: Developed visualizations in Tableau that provided critical data insights to senior leadership and external clients users which increased report usage by 13% and improve employee efficiency by 15%.
- Documented business requirements: Gathered and documented business requirements from key stakeholders to ensure alignment with the Tableau data visualizations
- Developed Standard Operating Procedures: Created documentation and training materials for database querying and table creation in Access database
- Moved data between PROD and QC environments: Successfully moved data within PUTTY between data environments to modify code within the ETL tables and used GitHub for approval of code changes
- Problem-Solving: Queried data tables within Tableau to determine root cause analysis for missing data or data errors within reporting
Client Specialist/Customer Care Representative
06.2015 - 09.2021
- Managed daily client transactions and inquiries: Ensured accurate and timely processing of client transactions and inquiries in compliance with established policies and procedures
- Provided root cause analysis to assist in client-effort reduction
- Managed exit interviews: Conducted exit interviews for employees departing from the firm
- Provided Benefits Administration Support: Provided support and assistance in the administration of health and insurance and defined contribution plans
- Created or modified offers for new employees: Worked with Hiring Process Owners to create or modify offers for new employees
- Transferred employees domestically or internationally: Worked with Human Capital Management Business Partners to transfer employees domestically or internationally in People Soft HRIS
- Provided client support for employment eligibility and verification
- Onboarded new hires: Provided administrative support to onboarded employees related to their background check and drug testing
- Utilized PeopleSoft to manage employee's vacation balances, compensation, and terminations
- Developed client-ready SLA reports to improve overall operational efficiency
- Provided direct coaching and feedback to employees to ensure quality client service
- Identified areas of improvement and conducted training in the following areas - HCM, Defined Contribution and Health Benefits Administration
- Managed employee's work schedule to ensure adequate coverage
- Used Blue Zone FTP to unlock accounts within the Total Benefits Administration Graphic User Interface
- Conducted daily audits on client's payment reports to ensure transaction accuracy
- Ran daily/weekly reports to analyze call/web chat interactions to identify customer trends
- Delegated tasks to team members to execute the client's deliverables
- Lead and conducted weekly meetings/huddles to target any upcoming/outstanding projects
- Analyzed workflows for tool improvements
- Provided web troubleshooting to HR Partners when there are issues with their internal databases or internet browsers
- Provided end user support and testing as a part of our new Oracle Cloud implementation project with updates to Knowledge Articles within Oracle Cloud
- Participated in Accelerate Leadership program to provide business solutions to the Client Leaders.
Education
Master of Business Administration - Management Information Systems and Management
DePaul University
Chicago, IL06.2020
Bachelor of Science - Business Administration
DePaul University
Chicago, IL06.2014
Skills
- Microsoft Office Suite
- JIRA Software
- PeopleSoft
- Customer Service
- Data Management
- Oracle Cloud
- Tableau Server/Desktop
- Microsoft SQL Server
- Workday
- Microsoft Access
- IBM Lotus Notes
- Alteryx
- Cognos
- Python/Pyspark
- People Skills
- Analytical Skills
- Communication Skills
- Key Performance Indicators
- Technology Integration
- Problem Solving
Extracurricular Activities
- Team Manager/Team Mom, Windy City Dolphins Youth Football League, 2015 -Present,
- Volunteer, Pacific Garden Mission, Chicago, 11/2018- Present,
Timeline
Senior Operations Manager II/Senior Data Analyst
Alight Solutions
07.2023 - Current
Business Intelligence Analyst/Data Analyst
Alight Solutions
09.2021 - 07.2023
Client Specialist/Customer Care Representative
06.2015 - 09.2021
Master of Business Administration - Management Information Systems and Management
DePaul University
Bachelor of Science - Business Administration
DePaul University
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