Mya Hough
Cleveland,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Ice Cream Server
Annette's Italian Ice
Chicago, IL
05.2024 - 08.2024
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Operated cash register to collect payments from customers.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
Assistant Manager
Masons Creamery
Cleveland, OH
08.2019 - 08.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
Student Assistant
Roosevelt University
Chicago, IL
08.2021 - 06.2022
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Held weekly office hours to answer questions from students regarding course material or university policies.
- Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Coordinated successful student organization events and activities.
- Regularly managed and refreshed online presence
Decorator of Baked Goods
Kelsey Elizabeth Cakes
Rocky River, OH
10.2017 - 06.2020
- Assisted in preparing materials for decoration initiatives
- Greeted guests, answered questions about available items, customized orders as desired and processed payments.
- Followed recipes to prepare creams, sauces and fillings in common and specialty flavors for cakes and desserts.
- Cleaned equipment and tools after each shift or production run.
- Packaged bakery items.
Education
Bachelor of Arts - Psychology
DePaul University
Chicago, IL06-2025
Skills
- Product and service knowledge
- Task Delegation
- Staff Training and Development
- Customer service and satisfaction
- Event preparation
- Administrative Support
References
References available upon request.
Timeline
Ice Cream Server
Annette's Italian Ice
05.2024 - 08.2024
Student Assistant
Roosevelt University
08.2021 - 06.2022
Assistant Manager
Masons Creamery
08.2019 - 08.2023
Decorator of Baked Goods
Kelsey Elizabeth Cakes
10.2017 - 06.2020
Bachelor of Arts - Psychology
DePaul University
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