Mya Hovey
Pomona,CA
Summary
Recent Bachelor of Science graduate in Psychology with experience in customer service, research, education, and team collaboration. Strong interpersonal communication, organization, and problem-solving skills developed through retail, academic research, and educational settings. Experienced using SPSS, Qualtrics, Microsoft Office, and Google Workspace to analyze data, conduct research, and manage projects. Seeking an entry-level Human Resources, Talent Acquisition, Recruiting, or People Operations position where I can contribute to employee success while continuing to grow professionally.
Overview
7
7
years of professional experience
Work History
Sales Associate
Kohl's
La Verne, California
08.2022 - Current
- Resolved customer complaints, ensuring satisfaction and loyalty.
- Established strong connections with customers to foster loyalty.
- Delivered high-quality service, improving customer satisfaction.
- Ensured products were arranged systematically for efficient shopping.
- Collaborated with colleagues to improve team communication and effectiveness.
Student Support Intern
Roynon Elementary School
La Verne, California
08.2025 - 12.2025
- Worked one-on-one with students.
- Assisted students during lessons to facilitate learning and engagement.
- Built relationships with staff to strengthen teamwork and collaboration.
- Maintained confidentiality of data to ensure compliance and integrity.
Customer Service Representative
Street Food Cinema
Los Angeles, California
01.2020 - 08.2022
- Resolved customer concerns, improving overall satisfaction.
- Assisted guests during large events to ensure positive experiences.
- Collaborated with team members to streamline workflow processes.
- Adapted in fast-paced environments.
- Resolved customer complaints promptly and effectively.
- Facilitated communication between staff and vendors for smooth operations.
Education
Bachelor of Science - Psychology
University of La Verne
La Verne06-2026
Skills
- Communication skills
- Team collaboration
- Organizational skills
- Microsoft 365
- Google Workspace
- SPSS and Qualtrics
- Research and Reporting
Timeline
Student Support Intern
Roynon Elementary School
08.2025 - 12.2025
Sales Associate
Kohl's
08.2022 - Current
Customer Service Representative
Street Food Cinema
01.2020 - 08.2022
Bachelor of Science - Psychology
University of La Verne