Mya Huband
Denton,TX
Summary
Motivated customers service representative specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Federal Emergency Management Agency, FEMA
Denton, TX
10.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal
- Developed correspondence letters, memos and emails
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
J.p. Morgan Chase
Adecco Staffing
09.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Obtained scanned records and uploaded into database.
- Over 2 years Data Entry Experience
- 12/04/2020-08/04/2021
- 40 hrs a week
- $20.18 hr
Cashier
Walmart
04.2018 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained cash drawer of $500 or more per shift.
- Greeted over hundreds of customers per day.
- 04/24/2018-08/19/2018
- 40 hr work week
- $15.55 hr
- Helped customers complete purchases, locate items and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Billy Ryan High School
Denton, TX05.2020
Skills
- Professional Development
- Microsoft Office
- Data Entry Software
- Disaster Recovery
Timeline
Customer Service Representative
Federal Emergency Management Agency, FEMA
10.2022 - 07.2023
J.p. Morgan Chase
Adecco Staffing
09.2020 - 08.2021
Cashier
Walmart
04.2018 - 12.2018
High School Diploma -
Billy Ryan High School
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