Summary
Overview
Work History
Education
Skills
Computer Experience
Timeline
Hi, I’m

Mya Jackson

Student
Martinsburg,WV

Summary

Professional, hardworking and passionate worker, ready to excel in fast-paced environment. Consistently recognized for exceptional customer satisfaction through efficient scheduling and compassionate interaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks with exceptional computer experience, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
years of professional experience

Work History

The Sycamore

Server
07.2022 - Current

Job overview

  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Cultivated warm relationships with regular customers.
  • Developed strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs, addressing concerns and providing accurate information with personalized service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly with empathy and professionally to maintain positive reputation and resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.


Ledo's Pizza

Line Cook and Cashier
05.2021 - 07.2022

Job overview

  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Greeted and welcomed customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Hagerstown Community College
Hagerstown, MD

Bachelor of Arts from Exercise Science
05-2026

University Overview

  • Honor Roll - College 2024-2025
  • Softball Scholarship Recipient
  • Certification in CPR
  • Certification in First Aid
  • Specialization in Physical Therapy
  • 3.75 College GPA
  • Extracurricular Activities: College Softball

Martinsburg High
Martinsburg, WV

High School Diploma
05-2024

University Overview

Skills

  • Strong work ethic
  • Exceptional customer service
  • Customer satisfaction
  • Appointment scheduling
  • Effective team engagement
  • Point of sale systems expertise
  • Patient care coordination
  • Efficient order management
  • Proficient in Microsoft Office (Word, Excel, Powerpoint), Google Docs, Internet
  • Effective verbal and written communication
  • Proficient in task management
  • Staff training facilitation

Computer Experience

Computer Experience

Experience with MicroSoft Office (Word, Excel, Powerpoint), Adobe and Google Docs.  Type 70 words per minute. Very quick learner with eagerness to learn new programs. 

Timeline

Server
The Sycamore
07.2022 - Current
Line Cook and Cashier
Ledo's Pizza
05.2021 - 07.2022
Hagerstown Community College
Bachelor of Arts from Exercise Science
Martinsburg High
High School Diploma

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