Mya Jackson
Specialty Supervisor
Smyrna,GA
Summary
Dynamic Specialty Department Supervisor at The Home Depot with a proven track record of enhancing team productivity and achieving top sales performance. Skilled in employee supervision and cross-functional team coordination, I implemented training programs that boosted employee satisfaction and streamlined operations, driving significant revenue growth through innovative sales strategies.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Specialty Department Supervisor
The Home Depot
02.2025 - Current
- Managed a $26 million department in Home Depot consisting of Flooring, Decor, Kitchen & Bath, Appliances, and Millworks departments
- Implemented training programs for new hires, ensuring comprehensive understanding of job duties and expectations.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Showcased strong leadership by consistently achieving top 5 sales performance among 121 regional stores.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Continuously monitored market trends relevant to the specialty department offerings, making strategic adjustments accordingly.
Rental Lead Associate
The Home Depot
05.2024 - 02.2025
- Supports the operations of the Rental Center. Working supporting the store Operations Assistant Manager to provide a better associate experience and ensure outstanding service to customers.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Improved team productivity by 30% from streamlining workflow processes and implementing efficient project management practices.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
Pro Sales Associate
The Home Depot
09.2023 - 01.2024
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Streamlined sales process by creating detailed documentation, reducing time spent on administrative tasks and increasing focus on revenue-generating activities.
- Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
Receiving Lead
The Home Depot
02.2022 - 09.2023
- Streamlined inventory management for improved accuracy and reduced product loss.
- Reviewed purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
- Collaborated with other departments to expedite order processing, reducing wait times for customers.
- Conducted regular inventory audits to identify discrepancies early on, avoiding costly mistakes down the line.
- Assisted in troubleshooting issues related to logistics software systems or hardware equipment used in the receiving process.
- Improved warehouse organization by redesigning storage layout for optimal space utilization.
Education
Bachelor of Business - Management
Clayton State University
Columbus, GA 08.2023 - Current
Skills
Employee Supervision
Audit preparation
Transaction Processing
Cross-functional Team Coordination
Time Management
Microsoft Suite Proficient
Supply and inventory management
Timeline
Specialty Department Supervisor
The Home Depot
02.2025 - Current
Rental Lead Associate
The Home Depot
05.2024 - 02.2025
Pro Sales Associate
The Home Depot
09.2023 - 01.2024
Bachelor of Business - Management
Clayton State University
08.2023 - Current
Receiving Lead
The Home Depot
02.2022 - 09.2023
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