Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Mya Johsnon

New Carrolton ,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Lead Concierge

Classic Concierge
07.2023 - Current
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Increased revenue from upselling activities by effectively promoting additional hotel offerings such as spa treatments or dining options tailored to each guest's interests or requirements.
  • Welcome and greet guests, providing a warm and inviting atmosphere upon arrival.
  • Assist guests with inquiries, offering recommendations for local attractions, dining, and entertainment.
  • Uphold high standards of professionalism and confidentiality in all interactions with guests.
  • Continuously strive to enhance guest satisfaction and exceed expectations.

Shift Leader

ABM Industries
01.2022 - 08.2023
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
  • Conducted regular safety meetings to reinforce compliance with MWAA regulations and company policies.

Lab Technician

Brown Eagle Group
09.2021 - 12.2022
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Trained and supervised junior technicians in laboratory protocols.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Coach

Nike
03.2017 - 08.2020
  • Secured sponsorships for team events and equipment upgrades, enhancing the overall quality of the sports program.
  • Created and implemented innovative strategies to engage clients in the coaching journey.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Assisted clients in setting and achieving personal and professional goals.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Falls Church, Va
06.2026

Skills

  • Marketing
  • Telephone Etiquette
  • Bookkeeping
  • Property Management
  • Vendor interaction
  • Office Support
  • Accurate record keeping
  • Guest Errands
  • Clear Communication
  • Guest accommodations
  • Team Supervision
  • Quality Assurance
  • Hospitality service expertise
  • Technology proficiency
  • Task Delegation
  • Cash Handling
  • Effective problem solving
  • Guest experiences

Timeline

Lead Concierge

Classic Concierge
07.2023 - Current

Shift Leader

ABM Industries
01.2022 - 08.2023

Lab Technician

Brown Eagle Group
09.2021 - 12.2022

Coach

Nike
03.2017 - 08.2020

Bachelor of Science - Nursing

Arizona College of Nursing

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Mya Johsnon