Mya Kennebrew
Chattanooga,TN
Summary
With over 7+ years of invaluable experience as a customer support specialist, I am confident in my ability to excel in any job opportunity that requires exceptional customer service skills. Strengths include strong analytical, communication, and teamwork skills, along with a proven ability to adapt quickly to new environments. With a positive attitude and commitment to continuous learning and growth, Dedicated to channeling personal expertise into a new professional venture that offers room for growth and the opportunity to make significant contributions to an innovative organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Transworld Systems Inc.
06.2023 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Style Consultant
Target
01.2022 - 06.2023
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements
Grocery Store Clerk
Publix Super Markets Inc
09.2020 - 12.2021
- Assisted customers in locating items, contributing to a positive shopping experience.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
Sales Associate
Academy Sports + Outdoors
07.2017 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN08.2023
High School Diploma -
Red Bank High School
Chattanooga, TN05.2018
Skills
- Complaint Handling
- Appointment Scheduling
- Microsoft Windows and Office
- Teamwork and Collaboration
- Customer Communication and Empathy
- Organizational Skills
- Tracking and Documentation
- Problem-Solving
- Customer service expert
- Support Services
Certification
- Regulatory Governance Training Certification - Awarded by Transworld Systems Inc. - 2024
Timeline
Customer Support Specialist
Transworld Systems Inc.
06.2023 - Current
Style Consultant
Target
01.2022 - 06.2023
Grocery Store Clerk
Publix Super Markets Inc
09.2020 - 12.2021
Sales Associate
Academy Sports + Outdoors
07.2017 - 08.2020
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
High School Diploma -
Red Bank High School
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