Mya Lacy

Provide high-impact executive support within a complex, global financial services organization, supporting senior leaders across Risk, Product, Marketing, and Strategy, including one London-based executive. Operate as a strategic partner in a fast-moving, highly regulated environment requiring discretion, foresight, and independent judgment.

Key Contributions:

• Support four executives and their extended leadership teams, managing competing priorities across multiple business functions while maintaining operational rhythm and executive readiness.
• Own complex, high-volume calendar management, exercising authority to prioritize meetings, resolve conflicts, and determine appropriate representation on behalf of executives.
• Coordinate global travel (U.S. and international), preparing detailed travel briefing packets inclusive of itineraries, meeting context, stakeholders, and business objectives.
• Act as a proxy for executive communications and approvals, triaging requests, resolving issues independently within policy, and escalating with recommendations when executive input is required.
• Plan and execute executive meetings and offsites, including agenda development, technology setup, logistics, note-taking, and post-meeting action tracking.
• Partner cross-functionally with internal stakeholders to ensure alignment across risk, product, marketing, and strategy initiatives.
• Handle highly confidential information with discretion, professionalism, and sound judgment.
• Serve as a mentor and resource within the administrative community, modeling best practices and proactive problem-solving.

• Managed scheduling and calendar coordination for senior executives, ensuring efficient time allocation.
• Assisted in preparing reports and presentations, enhancing communication across departments.
• Streamlined office procedures to improve workflow efficiency and document management.
• Facilitated onboarding processes for new staff, providing essential training and resources.

Played a key role in scaling a high-growth, tech-enabled logistics company from 80 to 130 employees.

• Supported senior leaders with scheduling, coordination, and HR operations in a fully remote environment.
• Managed onboarding and offboarding processes, benefits coordination, and employee communications.
• Contributed to a 20% improvement in employee satisfaction through improved processes and operational support.
• Streamlined internal operations, contributing to a 15% reduction in overhead costs.

• Developed and implemented HR policies to enhance organizational effectiveness.
• Conducted comprehensive employee training programs to improve workforce skills and compliance.
• Facilitated recruitment processes, including job postings, candidate screening, and interviews.
• Advised management on employee relations issues to promote a positive workplace culture.

• Supported HR leadership with scheduling, reporting, and employee relations coordination.
• Maintained confidentiality while handling sensitive employee information.
• Developed and implemented training programs to support cultural integration.
• Assisted in organizing company-wide events promoting inclusivity and diversity.

• Coordinated travel arrangements and logistics, optimizing cost-effectiveness while meeting organizational needs.
• Maintained accurate records and databases, ensuring compliance with company policies and procedures.
• Supported team members in project management tasks, fostering collaboration and timely completion of objectives.
• Responded promptly to internal and external inquiries, promoting professional relationships and effective communication.