Mya Lucas
Richmond,CA
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success. Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Planet Fitness Gym
01.2022 - Current
- Managed guest check-in and check-out procedures, reservations and payments
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Cleaned and maintain gym floor along with the restrooms
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide store, products and services information
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Supervisor
Barnes And Noble College Booksellers
08.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Evaluated staff performance and provided coaching to address inefficiencies.
Barista
Barnes And Noble College Booksellers
10.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
H&M Hennes & Mauritz
09.2021 - 01.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Barista
Starbucks
05.2021 - 08.2021
- Operated cash register, collected payments and provided accurate change
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Educated customers on beverage menu items and provided samples of daily brews
- Managed morning rush of customers daily with efficient, levelheaded customer service
Courtesy Clerk
Raley's Supermarket
05.2018 - 05.2021
- Greeted every customer with smile, friendly manner and personalized support to drive store loyalty
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Escorted customers to desired merchandise throughout store for optimal customer service
- Assisted customers with price checks, heavy items and any other need to complete successful shopping experiences
- Placed customer items into bags using proper techniques to protect delicate items and separate different groups
- Collected 100+ shopping carts from parking lot per shift to maintain clean, organized parking lot area each day
Education
Bachelor of Arts - Fashion Design
California State University, Los Angeles
Los Angeles, CA05.2025
High School Diploma -
Middle College High School
San Pablo, CA05.2020
Associate of Arts -
Contra Costa College
San Pablo, CA05.2020
Skills
- Time management
- Problem-solving skills
- Listening skills
- Cash handling
- Staff management
- Customer service
- Front desk management
- Guest services
- POS systems
- Sales expertise
Accomplishments
- Recognized as one of only a few African Americans within my school to earn a 3.5 or higher GPA.
- Students Rising Above: One out of 80 students selected from 500 applicants awarded membership into selective college program targeting students demonstrating a deep commitment to education and strength of character in overcoming adversity (08/2019 - Present).
Timeline
Supervisor
Barnes And Noble College Booksellers
08.2023 - 12.2024
Barista
Barnes And Noble College Booksellers
10.2022 - 07.2023
Front Desk Associate
Planet Fitness Gym
01.2022 - Current
Sales Associate
H&M Hennes & Mauritz
09.2021 - 01.2022
Barista
Starbucks
05.2021 - 08.2021
Courtesy Clerk
Raley's Supermarket
05.2018 - 05.2021
Bachelor of Arts - Fashion Design
California State University, Los Angeles
High School Diploma -
Middle College High School
Associate of Arts -
Contra Costa College
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