Mya Martinez
Anaheim,CA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I love to learn, grow and enjoy constructive criticism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Admin
Dr. Phuong Thi Huynh
Fullerton, CA
09.2022 - Current
- Made contact with insurance representatives to receive benefit breakdown for patients.
- Managed all bills in office to make sure they are paid on time.
- Assisted patients in understanding their coverage limitations or non-covered services, promoting clarity and patient satisfaction during the billing process.
- Trained new hires.
- Placed new supply orders, managed inventory and restocked.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled and held interviews for potential new hires.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed part of Dr. Huynh’s personal bills.
- Assisted in VERY LITTLE chair-side assistance with delivery of crowns.
- Handled billing and insurance claims processing.
- Sterilized dental tools.
- Dressed up and dressed down treatment rooms.
Front Desk Agent
Merrystar Hotel
Buena Park
09.2021 - 10.2022
- Greeted guests upon arrival, offered assistance, and answered questions.
- Enforced policies and procedures to increase efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Dental Administrative Assistant
Teeth 4 Kids Children Dentistry
Diamond Bar, CA
06.2022 - 08.2022
- Secured sign-in sheets, had patients follow Covid-19 protocols.
- Provided excellent customer service to create positive experiences and build patient trust.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed patient referrals to other medical specialists.
- Verified new patient insurance and checked eligibility for existing patients with appointments.
Education
Certificate - Dental Assistant
Career Step
Online Currently EnrolledHigh School Diploma -
Fairvalley High School
Covina, CA06.2019
Skills
- Organizing and Prioritizing Work
- Customer Service
- Attention to Detail
- Multitasking
Certification
- California Dental Practice Act
Will obtain on 3/8/24
- Infection Control
- BLS
Languages
English
Timeline
Dental Admin
Dr. Phuong Thi Huynh
09.2022 - Current
Dental Administrative Assistant
Teeth 4 Kids Children Dentistry
06.2022 - 08.2022
Front Desk Agent
Merrystar Hotel
09.2021 - 10.2022
Certificate - Dental Assistant
Career Step
High School Diploma -
Fairvalley High School