Mya Matos
Chicago,IL
Summary
Detail-oriented professional with three years of work experience and proven knowledge of food preparation, food distribution, greeting and seating. Developed exceptional customer service skills in a fast-paced restaurant environment and now seeking to transition into a new field. Possesses strong abilities in communication, teamwork, and problem-solving. Aims to leverage these transferable skills to excel in a new professional setting. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress/Hostess
Nellie's Restaurant
08.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier/Customer Service
Nellie's Restaurant
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Roberto Clemente Community Academy
Chicago, IL06.2022
Skills
- Cash Management
- Product Packaging
- Dining Industry Experience
- Customer Service in Food
- Sanitation Proficiency
- Hospitality Experience
- Dining Area Maintenance
- Food Preparation
- Dining Room Host
- Cashiering
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
ServSafe Food Handler January2022 to January2025
Languages
Spanish - Fluent
English - Fluent
Timeline
Waitress/Hostess
Nellie's Restaurant
08.2021 - Current
Cashier/Customer Service
Nellie's Restaurant
08.2021 - Current
ServSafe Food Handler January2022 to January2025
High School Diploma -
Roberto Clemente Community Academy
Similar Profiles
Aidan GriggAidan Grigg
WAREHOUSE ASSOCIATE at Nellie's Clean Inc.WAREHOUSE ASSOCIATE at Nellie's Clean Inc.
Catherine CompanioniCatherine Companioni
Front Desk Receptionist/Assistant at Nellie's Multiservice TaxFront Desk Receptionist/Assistant at Nellie's Multiservice Tax
Raven BryantRaven Bryant
Direct Support Professional at Nellie's Way & Support LLCDirect Support Professional at Nellie's Way & Support LLC