MYA MAURO
MURRIETA,CA
Summary
Knowledgeable and reliable customer service professional with extensive experience in providing assistance within various environments and settings. Proven ability to be attentive and provide any resolutions quickly and efficiently. Enthusiastic about growing within the company and building customer rapport and cultivating a positive image for the company.
Overview
26
26
years of professional experience
Work History
Housecleaning Professional
Independent Contractor
03.2025 - Current
- Demonstrate initiative to complete housekeeping tasks with minimal supervision.
- Follow established safety precautions when mixing chemicals and using equipment.
- Report observations concerning equipment wear, defects and malfunctions.
- Complete cleaning duties on time and according to schedule.
- Remove soiled sheets and towels to replace with fresh linens.
- Gather adequate supplies prior to shift start for smooth workflow.
- Select best cleaning solution to tackle various materials.
- Utilize proper sanitizing techniques to minimize infection and cross-contamination risks.
- Remove and disposed of trash appropriately.
- Sort linens and clothes to properly load washers.
- Report any maintenance issues or damages to management immediately.
- Sweep, mop and vacuum floors in common areas, hallways, and guest rooms.
- Sanitize bathrooms regularly to prevent spread of germs and bacteria.
- Wash windows, mirrors, and glass surfaces to maintain clean appearance.
- Disinfect high-touch surfaces frequently to minimize risk of illness transmission.
- Replenish toiletries, towels, and bedding for guests during their stay.
- Collaborate with other housekeeping staff members to improve efficiency and teamwork.
- Empty wastebaskets and transported trash and waste to disposal areas.
Food Delivery Driver
Uber Eats, Grubhub, Doordash
02.2021 - Current
- Provide strong customer service skills through communication
- Resolve concerns quickly
- Gather feedback
- Take direction
- Pay attention to detail and special requests to increase customer satisfaction
- Verify order accuracy
- Deliver orders according to customer specifications and in a timely manner
- Handle food according to safe food handling practices
- Learn local roads and used GPS to avoid traffic issues and minimize delays.
- Pack hot and cold food using insulated containers and ice packs.
Housecleaning Professional
Private
08.2022 - 12.2024
- Service clients homes based on their particular needs and requests, focusing on details and sanitation
- Skilled at working with no supervision and completing tasks in a specified time frame
- Provide quality service and customer satisfaction, to ensure repeat business and maintain recurring customers
- Perform maintenance and cleaning of homes and offices, including but not limited to dustin sweeping, mopping, cleaning toilets, bathtubs, showers, windows, windowsills, sanitizing door handles and light switches, cleaning cabinets, sanitizing countertops, polishing stainless steel appliances, hand wiping picture frames and decorative items, cleaning mirrors, wiping handrails and emptying trash receptacles.
Appointment Scheduler
California Imaging and Diagnostics
01.2019 - 09.2020
- Schedule and confirm appointments for a variety of exams using a computerized system.
- Receive calls through a phone queue and also make outgoing calls to patients upon receiving doctor orders
- Monitor and fill in schedule with add-ons throughout the day
- Ensure that patient demographic and insurance data is complete and accurate
- Provide patients with complete instruction for exams, including any prep required, location, date and time of exam
- Review orders to ensure all ordered exams are accurate and the ICD-10 matched the exam ordered
- Ensure patient data confidentiality
- Confirm that all lab results are within range to be able to perform exam
PAS REP
UHS SWHCS
08.2010 - 10.2017
- Schedule and confirm appointments for a variety of exams using a computerized system.
- Receive calls through a phone queue and also make outgoing calls to patients upon receiving doctor orders
- Monitor and fill in schedule with add-ons throughout the day
- Ensure that patient demographic and insurance data is complete and accurate
- Provide patients with complete instruction for exams, including any prep required, location, date and time of exam
- Review orders to ensure all ordered exams are accurate and the ICD-10 match the exam ordered
- Ensure patient data confidentiality
- Confirm that all lab results are within range to be able to perform exam
Medical Front Office Coordinator
Dr. Joo
08.2009 - 05.2010
- Maintain a positive and friendly work environment by greeting patients upon arrival and also upon departure
- Answer phones and assist patients with any questions or concerns
- Schedule and reschedule patient appointments
- Increase revenue and ensure payment by collecting copayments at the time of service
- Ensure patient safety and quality of care by collecting patient lab results
Expeditor
Professional Hospital Supply
01.1999 - 08.2006
- Update patient demographics and insurance information maintaining a 98% or better accuracy to ensure proper billing and physician payment
- Assist uninsured patients and secure payment by processing an application for Medi-cal
- Increase hospital revenue by collecting and processing patient copayments
- Scan necessary documents into the electronic medical records program Siemens
- Check in patients that arrive by ambulance and properly identify and band the patient
Education
Diploma - General Studies
Warren High School
Downey, CA01.1995
General Education
MSJC Community College
Skills
- Problem-solving
- Dedicated team player
- Professional appearance
- Decision-making
- Excellent communication
- Customer service
- Time management
- Multitasking Abilities
- Task prioritization
- Interpersonal communication
Timeline
Housecleaning Professional
Independent Contractor
03.2025 - Current
Housecleaning Professional
Private
08.2022 - 12.2024
Food Delivery Driver
Uber Eats, Grubhub, Doordash
02.2021 - Current
Appointment Scheduler
California Imaging and Diagnostics
01.2019 - 09.2020
PAS REP
UHS SWHCS
08.2010 - 10.2017
Medical Front Office Coordinator
Dr. Joo
08.2009 - 05.2010
Expeditor
Professional Hospital Supply
01.1999 - 08.2006
General Education
MSJC Community College
Diploma - General Studies
Warren High School