Mya Mendoza

• Responded to customers' calls in a timely manner and provided appropriate information.
• Assisted customers with emergency calls by directing them to the appropriate personnel.
• Obtained customer satisfaction by resolving complaints efficiently and in accordance with company policies.
• Immediately contacted police agencies and emergency contacts during emergencies.
• Assesses the situation, determines the type and priority of emergency calls, and answers them according to the situation.
• Entering all information into the computer-aided dispatch system, routing the call to the appropriate dispatcher or other service agency. Answering all non-emergency calls, determining the caller's needs, and routing the call to the appropriate dispatcher or service agency.
• Service that answers all public and non-emergency calls, coordinating the police department's response to the severity of the reported crime or accident.
• Answering calls, identifying the callers' needs, and coordinating services to assist them right away.

Training

Answer calls promptly.

• Be polite: Use a pleasant voice, speak clearly, and enunciate your words.
• Be attentive: Try to determine the urgency of the call from the caller's tone of voice.
• Be empathetic: Be compassionate.
• Control the conversation: Ask the right questions, guide the caller, and limit pauses between questions.
• Keep calls short: Discourage marathon conversations.
• Take messages accurately: Ask before putting someone on hold.
• Entering all information into the computer
• Determine the different types of crimes.

Provide assistance to the public in the field and at the front desk.

Ask standard questions to complete initial and basic police crime reports, such as incident reports, stolen or lost vehicles and property reports, traffic reports, court appearances, and missing person reports.

Provide basic policy and procedural information concerning Police Department operations and record-keeping procedures.

take fingerprints.

Direct and respond to more detailed inquiries with the assistance of other sworn or non-sworn personnel.

Issue non-moving and non-criminal citations for the vehicle code and city code violations.

Operates police motor vehicles and directs traffic as needed.

Participates in formalized training courses and programs during nights and weekends, as assigned.

Interact tactfully and professionally with the general public to ensure that the department will effectively respond to service requests or complaints.

Provide accurate procedural information.

Seek assistance from others, sworn or non-sworn personnel, to answer more significant public relations complaints or policy questions.

Communicate and contact records personnel to request data, and contact dispatch personnel to relay service requests.

Interface with supervision to receive work directions and to obtain assistance in handling more difficult problems.

Rotate through various police divisions, including but not limited to patrol, dispatch, communications, records, traffic, and property.

• Conducted community outreach activities such as speaking engagements at schools or public events.
• Developed relationships with members of the community to build trust and understanding between law enforcement and residents.

• Organized events such as Bible studies, youth groups, retreats, and other gatherings for church members.
• Created informational flyers and brochures to promote upcoming events at the church.
• Greeted visitors on Sundays and provided them with information about services or other activities available at the church.
• Attended meetings with pastors to discuss goals for upcoming programs or initiatives that benefit the congregation.
• Coordinated volunteers for various projects within the church such as food drives or volunteer days in impoverished areas.
• Served meals to homeless people in partnership with local charities during holidays or special occasions.
• Maintained records of attendance at weekly services and special events held at the church.
• Collaborated with other churches in organizing joint activities that benefit both congregations.
• Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
• Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
• Supported people going through difficult times by offering counseling, supplies and housing.
• Organized charity and fundraising events to raise money for great cause.
• Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.