Mya Messina
Naples,FL
Summary
Customer-oriented General Manager with 6 years of experience. Dedicated to building strong customer relationships and driving sales growth. Prioritizes going above and beyond for every customer. Available almost 24/7 to ensure best possible service. Excels at executing and completing multiple projects in high-stress environments. Adaptable and deadline-oriented. Meticulous leader and strategic planner who navigates complex challenges, optimizes processes, and fosters positive workplace cultures. Well-known in the industry for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
General Manager
Dura-Coating Technology & Naples Ceramic Coatings
04.2019 - Current
- Managed all employees, handled all training, schedules, and sales negotiations.
- Managed a team of professionals, creating a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- The face for all customer service needs, and issues/handled them promptly and focused on their needs
- Cultivated strong relationships with clients, and business partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Assistant Sales Associate
John Craig Clothier
01.2017 - 01.2018
- Collaborated with team members to exceed sales targets, contributing to the overall success of the store.
- Maintained a clean and organized sales floor, leading to a more enjoyable shopping experience for customers.
- Enhanced customer loyalty through attentive listening, addressing specific needs, and maintaining a genuine interest in helping each individual find the best solutions for their situation.
- Streamlined the check-out process for customers by quickly and accurately processing transactions, reducing wait times and ensuring a positive experience.
- I worked here during high school until I had moved to attend college at Baylor University, then transferring to University of Miami where I graduated
Education
Bachelor's degree - Public Relations
University of Miami
05.2022
High school diploma -
Community School of Naples
Naples, FL05.2018
Skills
- Public Relations
- Recruiting
- Management
- Marketing
- Event Planning
- Inventory Control
- Pricing
- Merchandising
- Operations management
- Problem resolution
- Leadership and team building
- Training and coaching
- Staff management
- Customer relations
- Staff training
- Employee scheduling
Timeline
General Manager
Dura-Coating Technology & Naples Ceramic Coatings
04.2019 - Current
Assistant Sales Associate
John Craig Clothier
01.2017 - 01.2018
High school diploma -
Community School of Naples
Bachelor's degree - Public Relations
University of Miami
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