Mya Miller
Riverwood Dental
1053 Arbor Trace NE,GA
1
Certification
4
years of professional experience
I am a proficient Dental Receptionist who specializes in providing meticulous patient care and cultivating positive patient experiences. I am highly skilled at serving as a liaison between patients, dentists, and insurance providers, effectively ensuring seamless communication and collaboration. My expertise in this role ensures that all parties are well-informed and satisfied with the outcome.
Work History
Practice Leader
6 Months- Coordinated front office operations, scheduling, and patient flow for daily practice efficiency.
- Reviewed insurance claims, eligibility, and patient accounts to maintain accurate financial records.
- Supported treatment plan presentation and follow-up to improve case acceptance and continuity of care.
- Trained staff on appointment management, communication standards, and administrative workflows.
- Monitored daily production reports and practice dashboards to identify workflow gaps.
- Resolved patient concerns and billing issues while maintaining professional service standards.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Dental Treatment Coordinator
1 Year 10 Months- Performing check-in procedures and checking patients in and out
- Coordinating treatment plans, preparing and presenting treatment plans and financial estimates to patients, and ensuring patients understand their treatment plan
- Scheduling appointments, rescheduling missed appointments, and calling patients who have not completed treatment.
- Sterilized dental instruments.
- Reduced anxiety during dental procedures.
- Collaborated with insurance providers to verify coverage and benefits.
- Received payments and posted amounts to customer accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Verified patient insurance information for accuracy and completeness.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Temp Worker
1 Year 2 Months- Assisted dental professionals with patient preparations for oral surgeries.
- Managed patient records and updated information in electronic health systems.
- Coordinated appointment schedules to optimize clinic workflow and efficiency.
Insurance Coordinator
9 Months- Informed patients of the status of their claims after filing insurance claims.
- By following up on unpaid claims and reviewing monthly aging reports, I was able to get the most money back.
- Existing policies were modified, updated, and processed by me.
- Gathered information such as the patient's name, insurance ID, insurance provider, and medical codes to properly file insurance claims.
- Specialized in filing patient records and processing billing and payments.
- Correctly filed insurance claims by gathering and entering patient, insurance provider, and medical code information for procedures and services provided.
Dental Assistant/Patient Coordinator
8 Months- Greeted patients at check-in.
- Confirming reservations
- Sending out new patient forms
- Received, recorded, and responded to incoming and outgoing telephone and email patient communication.
- Was in charge of patient scheduling, check-in, check-out, and billing payments.
- Treatment Planned and coordinated production schedules with the Office manager and Provider.
- Contact various insurance companies to complete insurance verification before patients schedule reservations.
- Cleaning and setting up operatory rooms for procedures and hygiene.
Education
Associate of Applied Science - Health Sciences
Dental Assistant Certification - Dental Assisting
High School
Skills
Taking X-rays
Treatment Planning
Organization and Time management
Chairside assisting
Insurance verification
Customer service
Financial plan options
Payment processing
Accounts receivable
Dental staff support
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
- X-ray Certified
Education and Training
true
Timeline
Practice Leader
Riverwood Dental
04.2026 - CurrentRead More
Temp Worker
Midatlanta Oral Surgery & Maxillofacial Surgery
12.2024 - 02.2026Read More
Dental Treatment Coordinator
Peachtree Smiles - Downtown Atlanta Dentistry
06.2024 - 04.2026Read More
Insurance Coordinator
Polkadot Pediatric Dentistry
09.2023 - 06.2024Read More
Dental Assistant/Patient Coordinator
Dentistry for Midtown
11.2022 - 07.2023Read More
Mundy's Mill High School
High School
Read More
UEI
Dental Assistant Certification from Dental Assisting
Read More
Georgia State University: Perimeter College
Associate of Applied Science from Health Sciences
Read More