Mya Moncada
El Paso,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at Speedway Gas Station. Proven ability to enhance customer satisfaction through effective communication and cash handling skills. Recognized for reliability and a strong work ethic, consistently delivering high-quality service and fostering positive customer relationships.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Speedway Gas Station
03.2024 - 05.2025
- Operated cash register to process customer transactions efficiently.
- Assisted customers with inquiries and product information.
- Learned to handle payments including cash, credit, and debit transactions.
- Maintained clean and organized checkout area for optimal customer experience.
- Developed skills in using POS systems for accurate sales processing.
- Adapted quickly to new procedures and store policies during training sessions.
- Supported team by restocking shelves and managing inventory levels as needed.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Phone Sales Representative
TLC Associates
11.2024 - 02.2025
- Developed rapport with clients through effective communication and active listening skills.
- Executed daily sales calls to promote products and services, achieving consistent customer engagement.
- Adapted sales strategies based on customer feedback to enhance service delivery and satisfaction.
- Utilized CRM software to track leads, manage customer interactions, and streamline follow-up processes.
- Conducted product demonstrations over the phone, effectively highlighting features and benefits to potential buyers.
- Collaborated with team members to share best practices and improve overall sales techniques.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
Barista
Starbucks
08.2021 - 11.2024
- Prepared and served high-quality beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated espresso machines and brewing equipment efficiently for optimal drink quality.
- Assisted customers with menu selections, providing recommendations based on individual tastes.
- Educated new hires on beverage preparation techniques and store procedures for consistent quality delivery.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
John L. Chapin High School
El Paso, TX06-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Reliability and punctuality
- Customer relations
- Written and verbal communication
Certification
Food Handlers
TABC LIcense
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Phone Sales Representative
TLC Associates
11.2024 - 02.2025
Cashier
Speedway Gas Station
03.2024 - 05.2025
Barista
Starbucks
08.2021 - 11.2024
High School Diploma -
John L. Chapin High School
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