Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Mya Moncrief

Atlanta,GA

Summary

Experienced Healthcare Professional providing high-level solutions and effective communication strategies that exceed organizational expectations that enhance the team, and patients. In addition, I'm known to hit the ground running, uncovering new ways for growth and increasing patient loyalty and attribute to company success.

Overview

7
7
years of professional experience

Work History

Care Coordination Assistant

WellStar Cobb Hospital
05.2023 - Current
  • Accurately maintain compliance while providing patients with Medicare's 'Important Message from Medicare' form
  • Leveraging a 90% acceptance compliance rate within the system
  • Conduct follow-up calls to patients at the request of the case manager
  • Contributed to standardizing and escalating safe discharge planning while being compliant regarding throughput initiatives and maintaining acceptance to select deliverables
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.

Care Coordination Women's Center Case Manager

WellStar Cobb Hospital
12.2022 - 05.2023
  • Complete and process referrals for NICU and Mother Baby patients requiring post-discharge services
  • Participates in daily interdisciplinary team rounding to determine the appropriate level of care
  • Conducted psychosocial assessments, crisis intervention, supportive counseling, family meetings, and case management for families with babies in the intensive care unit.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Administrative Intake Coordinator

The Extension
12.2019 - 05.2020
  • Facilitated intake interviews and participated in a rigorous treatment schedule of counseling and therapy with clients
  • Effectively built solid relationships with local businesses and organizations for client cases
  • Implemented substance abuse counseling programs, providing residents with educational opportunities, and providing life skills training catapulted patient satisfaction by 50%.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.

Administrative Office Coordinator

Dryer Physical Therapy
02.2019 - 11.2019
  • Proficient in resolving customer questions, complaints, and billing inquiries with highest degree of courtesy and professionalism
  • Collected patient payments, billed insurance companies, and scheduled new patient referrals to physician offices
  • Generated daily referral/patient care reports and assisted with acute business plans, budgets, and quarterly semi-annual business reviews.
  • Managed sensitive information following strict confidentiality protocols, safeguarding client privacy at all times.
  • Leveraged expertise in Microsoft Office Suite tools such as Excel and Access to optimize workflow procedures and increase overall productivity levels.

Administrative Office Assistant- Oncology Unit

Piedmont Henry Hospital
03.2018 - 12.2018
  • Performed general clerical and reception duties according to the needs of the patient unit
  • Able to prioritize and complete multiple tasks efficiently and on time
  • Establish and maintain effective working relationships with patients, employees, and the public.
  • Enhanced team productivity with organization and filing of documents both digitally and physically.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.

Education

Master of Health Administration (MHA) -

University of Phoenix

Bachelor of Science (BS) in Human Services -

Kennesaw State University

Skills

  • Data Entry
  • Office Administration
  • Team Collaboration
  • Data reporting
  • Epic Software Proficiency
  • Healthcare Regulatory Compliance
  • Fast Learner
  • Accuracy and Precision

Affiliations

  • National Association of Health Services Executives Member
  • American College of Healthcare Executives Member

Timeline

Care Coordination Assistant

WellStar Cobb Hospital
05.2023 - Current

Care Coordination Women's Center Case Manager

WellStar Cobb Hospital
12.2022 - 05.2023

Administrative Intake Coordinator

The Extension
12.2019 - 05.2020

Administrative Office Coordinator

Dryer Physical Therapy
02.2019 - 11.2019

Administrative Office Assistant- Oncology Unit

Piedmont Henry Hospital
03.2018 - 12.2018

Bachelor of Science (BS) in Human Services -

Kennesaw State University

Master of Health Administration (MHA) -

University of Phoenix

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Mya Moncrief