Mya Morgan
Chesapeake,VA
Summary
Dynamic professional with a proven track record at Pet Suites, excelling in customer service and team collaboration. Expert in multitasking and conflict resolution, I significantly enhanced customer satisfaction and operational efficiency. Skilled in active listening and adept at fostering positive relationships, my approach consistently results in repeat business and a loyal customer base.
Overview
6
6
years of professional experience
Work History
Host
Pet Suites
05.2023 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone and walk-in, keeping scheduling demands, and confirming appointments along with customers information.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Promoted business loyalty by fostering positive customer relationships.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to create reservations or confirm , give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and suites policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their boarding experience.
Receptionist
Family Medicine Health Center
02.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Marshalls
08.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Associate of Applied Science - General Studies
Tidewater Community College
Norfolk, VA05.2024
High School Diploma -
Western Branch High School
Chesapeake, VA06.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Customer service expertise
- Phone Etiquette
- Conflict and Complaint Resolution
- Shift Management
- Active Listening and Communication
- Warm and Friendly
- Reliable and Trustworthy
Timeline
Receptionist
Family Medicine Health Center
02.2024 - 04.2024
Host
Pet Suites
05.2023 - Current
Sales Associate
Marshalls
08.2018 - 02.2020
Associate of Applied Science - General Studies
Tidewater Community College
High School Diploma -
Western Branch High School