Summary
Overview
Work History
Education
Skills
Timeline
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Mya Murphy

Denton ,TX

Summary

Experienced professional adept at leading salon teams and providing best-in-class service. Skilled in hiring, training, and reviewing performance to elevate staff skills. Proficient in managing finances by monitoring cash flow and reviewing statements. Successfully oversaw a busy salon with a customer-centric team to boost satisfaction ratings.

Overview

3
3
years of professional experience

Work History

Assistant Salon Manager

Miracles Joy Salon
Flower Mound, TX
11.2021 - 08.2024
  • Coordinated schedules for clients, dealt with inquiries through phone calls, and maintained financial accounts.
  • Greeted and provided top-notch services to customers.
  • Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
  • Performed administrative tasks including filing client records and ordering supplies.
  • Enhanced customer satisfaction by delivering superb shampooing assistance accompanied with scalp treatment therapies and nourishing conditioners.

Customer Service Advisor

Best Buy
Flower Mound, TX
04.2024 - 05.2024
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Collaborated with other departments to ensure quality service delivery for customers.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints.

Head Hostess

Lambeau's America
Flower Mound, TX
12.2023 - 03.2024
  • Ensured a warm welcome for arriving guests and assisted with seating arrangements.
  • Provided leadership and supervision to hostesses, guaranteeing prompt fulfillment of responsibilities.
  • Contributed to the coordination of seating arrangements for various events, including large groups and special occasions.
  • Conducted training sessions to educate and enforce hosting procedures and policies for new staff.
  • Collaborated with other departments to coordinate events or services as needed.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.

Education

High School Diploma -

Lake Dallas High School
Lake Dallas, TX
05-2024

Skills

  • Social Media Marketing
  • Task Delegation
  • Employee Retention
  • Appointment Scheduling
  • Marketing and Promotions
  • Budgeting and finance
  • Supply Management
  • Cleanliness and sanitation
  • Recruitment and hiring
  • Problem resolving
  • Communication Skills
  • Decision-making skills
  • Training staff
  • Restaurant Experience
  • Scheduling
  • Client Relations
  • Problem-solving skills

Timeline

Customer Service Advisor

Best Buy
04.2024 - 05.2024

Head Hostess

Lambeau's America
12.2023 - 03.2024

Assistant Salon Manager

Miracles Joy Salon
11.2021 - 08.2024

High School Diploma -

Lake Dallas High School

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Mya Murphy