Mya Napolitano
Charleston,US
Summary
Dynamic and results-driven sales and marketing professional with a proven track record of closing high-ticket deals and delivering exceptional customer satisfaction. Skilled in developing strategic marketing approaches, building strong client relationships, and driving revenue growth. Known for engaging effectively with diverse customers, providing personalized solutions, and consistently exceeding performance targets. Committed to delivering high-quality service with a focus on long-term client satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Sales Associate
Green Home Residential
03.2025 - Current
- Prospected and engaged residential and commercial clients for roofing services through door-to-door outreach, referrals, and digital marketing strategies.
- Conducted thorough roof inspections and presented customized solutions, leading to high-ticket sales deals ranging from $10,000 to $50,000+.
- Managed the full sales cycle, including lead generation, client consultations, contract negotiations, and closing.
- Collaborated with project managers and insurance adjusters to ensure smooth project execution and customer satisfaction.
Server
Dockers Waterside
05.2025 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages in a fast paced environment promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Executed wine service, handled bottles, glasses etc
Head Hostess
Circa 1886
11.2024 - 05.2025
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took beverage orders and served drinks during peak meal times.
Hostess Server
Mesquite Tex-Mex
05.2021 - 08.2024
- Kept customers happy and increased drink sales by directing them to the bar area while they waited for tables.
- Bussed tables and quickly reset them to keep the dining area looking presentable and ready for guests.
- Collaborated closely with servers to set up new tables quickly, keep track of food and kitchen availability, and ensure customer satisfaction.
- Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
Hostess
Drifters Kitchen and Bar
01.2021 - 05.2021
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Maintaining accurate wait list quotes while efficiently directing the seating of guest parties.
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
Education
Some college - Business
College of Charleston
Charleston, SC05-2026
High School -
Shoreham-Wading River High School
Shoreham, NY01.2022
Skills
- Team contribution
- Flexibility
- Multitasking and prioritization
- Customer satisfaction
- Safe food handling
- Service-oriented
- Lead database management
- Strategic planning
- Sales pipeline management
- Task prioritization
- Customer engagement
- Client retention strategies
Education and Training
true
Timeline
Server
Dockers Waterside
05.2025 - 08.2025
Sales Associate
Green Home Residential
03.2025 - Current
Head Hostess
Circa 1886
11.2024 - 05.2025
Hostess Server
Mesquite Tex-Mex
05.2021 - 08.2024
Hostess
Drifters Kitchen and Bar
01.2021 - 05.2021
Some college - Business
College of Charleston
High School -
Shoreham-Wading River High School
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