Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mya Nelson

Germantown,MD

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Supervisor

BuySPRY YRS LLC
12.2021 - Current
  • Maintained compliance with company policies, objectives, and communication goals.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Monitored workflow to improve employee time management and increase productivity.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Observed packing operations to verify conformance to specifications.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Shift Supervisor

Krispy Kreme
11.2019 - 08.2022
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw loading and unloading of packages in warehouse.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Chart Splitting Specialist (Contract)

Change Healthcare
10.2019 - 11.2019
  • Gathered appropriate patient folders and contents before creating charts via Excel and PowerPoint tools
  • Processed and maintained data, ensuring all information was accurate
  • Trained on handling patient questions regarding the company.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Front Desk Cashier /Customer Service Representative

Criswell Honda
01.2018 - 01.2019
  • Served as a direct point of contact for customers
  • Processed transactions, collected payments, operated cash register, and answered phones
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
  • Followed all policies as they related to customer confidentiality
  • Obtained the house bank and kept it balanced
  • Completed cashier pre-shift supply checklist
  • Clarified customers questions or concerns about the charges on their tickets
  • Checked and followed up on open tickets on hold
  • Answered phone calls concerning customers questions about the vehicle
  • Scheduled appointments for customers for their vehicle
  • Followed up with customers about the service and experience.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.

Server / Cashier / Customer Service

Bob Evans
03.2015 - 09.2017
  • Took orders accurately, and entered orders using point of sale computer system
  • Stayed familiar with menu items, advised patrons of specials, and answered questions
  • Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy
Florida City, FL
12.2018

High School Diploma -

Northwest High School
Germantown, MD
06.2017

Skills

  • Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups
  • Demonstrates independent work initiative, sound judgment, and attention to detail
  • Driven and self-motivated with strong problem solving skills
  • Microsoft / MS Excel; MS Word; MS PowerPoint; Typing Speed: 50 WPM
  • Goal-Oriented
  • Process Improvement
  • Process Monitoring and Improvement
  • Analytical Thinking
  • Priority management
  • Project Planning
  • Quantitative skills
  • Business Development
  • Project restructuring
  • Employee Motivation
  • Processes and procedures
  • Improvement plan knowledge
  • Training and mentoring
  • Process Analysis
  • Expectation setting
  • Troubleshooting
  • Excellent Communication
  • MS Office
  • Google Drive
  • Recordkeeping
  • Organization and Time Management
  • Organization
  • Customer Relations
  • Supervision and leadership
  • Basic Math
  • Task Prioritization
  • Written Communication
  • Verbal Communication
  • Microsoft Office
  • Team building
  • Negotiation
  • Data Analysis
  • Idea Development and Brainstorming

Additional Information

  • KEY QUALIFICATIONS Medical Administrative Assistant
  • Medical Terminology
  • Patient Processing
  • Patient Registration Medical Laws & Ethics
  • Medical Records Management
  • Release of Information
  • HIPAA Compliance Medical Transcription
  • Office Accounting
  • Anatomy & Physiology
  • Meaningful Use
  • ICD-9
  • ICD-10

Timeline

Supervisor

BuySPRY YRS LLC
12.2021 - Current

Shift Supervisor

Krispy Kreme
11.2019 - 08.2022

Chart Splitting Specialist (Contract)

Change Healthcare
10.2019 - 11.2019

Front Desk Cashier /Customer Service Representative

Criswell Honda
01.2018 - 01.2019

Server / Cashier / Customer Service

Bob Evans
03.2015 - 09.2017

Associate of Science - Health Sciences

Ultimate Medical Academy

High School Diploma -

Northwest High School

Similar Profiles

  • GLADYS MAGALI IGLESIAS ALGUERA

    GLADYS MAGALI IGLESIAS ALGUERAGLADYS MAGALI IGLESIAS ALGUERA

    Finance Manager at YRS LLC (E-COMMERCE INDUSTRY)Finance Manager at YRS LLC (E-COMMERCE INDUSTRY)

    View Profile
  • Robert M. Lowcher

    Robert M. LowcherRobert M. Lowcher

    Director of Sales and Marketing eCommerce at BuySPRYDirector of Sales and Marketing eCommerce at BuySPRY

    View Profile
  • Kristy Caussey

    Kristy CausseyKristy Caussey

    Educational Diagnostician at Lewisville (9 Yrs),Lake Worth (1 Yr),Azle (1.5 Yr)Educational Diagnostician at Lewisville (9 Yrs),Lake Worth (1 Yr),Azle (1.5 Yr)

    View Profile
Mya Nelson