Mya Palmer

Holland,Michigan

Summary

I have five years of combined experience in retail, food service, and environmental services. I am currently looking for a position that will challenge me and grow my career. I love working and learning with others! My strengths are best showcased while working in a fast paced environment where I can focus on growth and efficiency. I'm eager to transition into new field, leveraging organizational and operational strengths to contribute effectively. I would like to thank you for considering me as a member of your team!

Overview

years of professional experience

Work History

Lead Custodian

Grand Rapids Building Services

12.2023 - 08.2024

Communicating with management and employees to ensure we have proper products, and to solve issues when they arise.
Stocking and organizing product areas.
Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.

Barista

Uncommon Coffee Roasters

06.2023 - Current

Working in a fast paced environment, often going above and beyond to help my team succeed.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Some College (No Degree) - Psychology And Accounting

Grand Rapids Community College

Grand Rapids, MI

Skills

Strong work ethic
Teamwork
Problem-solving
Time management

Adaptable and flexible
Reliability
Effective communication
Team Management

Timeline