Mya Papucci
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Restaurant Front of House Manager
U Pick 6 Public House
Erie, Pennsylvania
09.2021 - 01.2023
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed weekly inventory procedures for bar sales.
- Logged weekly invoices and inputted new items into the company system.
- Effectively marketed and pushed branding for monthly specials and seasonal items.
- Drafted waitress, bartender and kitchen staff weekly schedules for 45-50 employees.
Receptionist
Tri State Pain Institute
Erie, Pennsylvania
08.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Waitress / Bartender /Hostess
U Pick 6 Pubs, Restaurants & Bottle Shops
Erie, PA
08.2017 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Successfully solved customer conflict and issues when mistakes were made with orders and payments.
- RAMP certified
- Serve Safe certified
- Collaborated with chefs, servers, and hostesses to facilitate timely guest seating and food delivery.
- Trained new servers and familiarized new employees with company culture.
Sales Associate
JC Penny
Erie, Pennsylvania
01.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training towards recognizing risks and reducing store theft.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Medical Assistant
LECOM Health
4002 Schaper Ave
02.2023 - Current
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Sales Merchandiser
Allegheny Beverage Company
Fairview, PA
11.2023 - 12.2023
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
Sales Representative
Allegheny Beverage Company
Fairview, PA
12.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Central Tech High School
Erie, PA06.2017
Skills
- Staffing and Sales Reporting
- Menu Pricing and Writing
- Staff Scheduling
- Delegating Assignments and Tasks
- Advertising Activities
- Employee Performance Evaluations
- Front of House Management
- Monitoring Food Preparation
- Performance Monitoring
- POS Systems Operations
- Billing and Payment Processing
- Hiring and Terminations
Timeline
Sales Representative
Allegheny Beverage Company
12.2023 - Current
Sales Merchandiser
Allegheny Beverage Company
11.2023 - 12.2023
Medical Assistant
LECOM Health
02.2023 - Current
Restaurant Front of House Manager
U Pick 6 Public House
09.2021 - 01.2023
Receptionist
Tri State Pain Institute
08.2020 - 12.2020
Waitress / Bartender /Hostess
U Pick 6 Pubs, Restaurants & Bottle Shops
08.2017 - 09.2021
Sales Associate
JC Penny
01.2016 - 07.2017
High School Diploma -
Central Tech High School