Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Parotte

Abilene,TX

Summary

I am a dependable team member trained in register operations and customer service. I contribute to smooth front-end operations and i go beyond requirements to handle customer needs. I am Reliable, team-oriented, and I efficiently completes assignments.

Overview

4
4
years of professional experience

Work History

Cashier

Aafes Shoppette
Abilene, TX
10.2023 - Current
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Cleaned windows, doors, floors, counters and other areas inside the store regularly.
  • Stocked shelves with merchandise, rotated stock, and removed expired items.
  • Handled packages safely while unloading and transporting.
  • Labeled packages and pallets to ensure efficient identification of items.

Server

Hooters Inc.
Abilene, TX
12.2022 - 12.2024
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Stocked service areas with supplies during slow periods.

Shift Supervisor

AAFES Burger King
Abilene, TX
01.2021 - 10.2022
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Resolved customer complaints in a timely manner.
  • Responded promptly to customer inquiries or complaints in a professional manner.

  • Evaluated employee performance, delivering individualized feedback and praise.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.

Sales Associate

Kohl's
Abilene, TX
08.2020 - 01.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

High School Diploma -

Cooper High School
Abilene, TX
07-2020

Skills

  • Customer Assistance
  • ID Verification
  • Customer Service
  • Cash Register Operation
  • Liquor Law Compliance
  • Written and verbal communication
  • Reliability and punctuality
  • Work Ethic and Integrity

Timeline

Cashier

Aafes Shoppette
10.2023 - Current

Server

Hooters Inc.
12.2022 - 12.2024

Shift Supervisor

AAFES Burger King
01.2021 - 10.2022

Sales Associate

Kohl's
08.2020 - 01.2021

High School Diploma -

Cooper High School

Similar Profiles

CREATE PROFILE
Mya Parotte