Mya Parrilla
Corpus Christi
Summary
Dynamic retail professional with extensive experience at Payless Shoe Source, excelling in customer service and inventory control. Proven track record in enhancing customer satisfaction by 20% through effective problem-solving and team leadership. Skilled in staff supervision and loss prevention, driving operational efficiency and achieving sales targets.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Payless Shoe Source
- Supervised daily operations to ensure efficiency and high standards of customer service.
- Implemented staff training programs focused on improving sales techniques and customer engagement.
- Collaborated with suppliers to coordinate inventory levels and product availability.
- Maintained store compliance with operational policies and safety regulations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Promoted a positive work environment through recognition and encouragement of team members.
- Trained new employees on store policies, procedures, and customer service expectations.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Analyzed sales performance data to identify opportunities for product placement and promotion.
Sales Associate
Sally Beauty
08.2021 - Current
- Provided personalized product recommendations based on customer needs and preferences.
- Conducted thorough product knowledge training for new team members to enhance service quality.
- Executed promotional activities to drive sales and attract new customers during special events.
- Utilized sales reporting tools to track inventory levels and identify trends in customer purchases.
- Collaborated with team members to ensure a seamless customer experience throughout the store.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Maintained cleanliness and organization of merchandise displays to enhance product visibility.
- Processed sales transactions accurately, ensuring customer satisfaction during checkout.
- Monitored inventory levels, reporting discrepancies to management to prevent stockouts.
- Engaged customers through friendly conversation, building rapport and encouraging product exploration.
- Assisted in visual merchandising efforts to optimize store layout and product placement.
- Participated in team meetings to discuss sales strategies and share customer feedback.
- Trained junior associates on cash handling procedures to maintain accuracy and compliance.
- Identified opportunities for upselling and cross-selling based on customer interactions.
- Supported store management in executing inventory counts and replenishing stock as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Walgreens
03.2018 - 11.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
Payless Shoe Source
01.2017 - 09.2017
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Cashier
Whatabuger
05.2016 - 10.2016
- Processed customer payments accurately through point of sale systems.
- Assisted in maintaining cleanliness and organization of the checkout area.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Collaborated with team members to enhance service efficiency during peak hours.
- Provided product recommendations based on customer preferences and inquiries.
- Managed cash drawer with precision, ensuring all transactions balanced at end of shifts.
- Handled high-volume customer transactions while maintaining composure under pressure.
- Maintained compliance with company policies regarding cash handling and security.
- Ensured accurate sales reporting by reconciling daily cash and credit transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Calallen High School
Corpus Christi, TX05.2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- POS systems
- POS systems operations
Timeline
Sales Associate
Sally Beauty
08.2021 - Current
Sales Associate
Walgreens
03.2018 - 11.2019
Sales Associate
Payless Shoe Source
01.2017 - 09.2017
Cashier
Whatabuger
05.2016 - 10.2016
Assistant Store Manager
Payless Shoe Source
High School Diploma -
Calallen High School