Mya Pham
Lackawanna,NY
Summary
Retail professional with 3+ years of experience in cash handling, employee supervision, and financial reporting. Proven ability to manage daily transactions, train staff, and reconcile accounts while effectively resolving customer inquiries. Strong organizational and analytical skills aimed at enhancing financial and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Tea Leaf Cafe
Buffalo, USA
10.2021 - Current
- Overseeing employees, customer satisfaction, taking inventories, and ordering products.
- Applied conflict resolution and problem-solving techniques to support team performance and customer satisfaction.
- Created seasonal advertising boards that boosted product visibility and increased sales.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Facilitated hiring processes, onboarded new staff, and executed terminations when appropriate.
Coordinator
Wegmans
Buffalo, USA
09.2020 - 09.2021
- Managed cashiers and various other departments around the store.
- Adjusted scheduling, coordinated with higher-ups and other management members on my team, and developed my managerial skills.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints in a timely manner while upholding company standards.
Management Intern
Wegmans
Buffalo, USA
05.2020 - 08.2020
- Went to another store and worked alongside the manager in order to learn how to successfully run the bakery department.
- Took on solo projects, learned how to order products, manage people, analyze sales data, and market products.
- Participated in team meetings to discuss project progress and challenges.
- Assisted in developing strategic business plans under supervision of senior managers.
Education
Bachelor of Science - Business Administration, Marketing
University At Buffalo, THE STATE UNIVERSITY OF NEW YORK
Buffalo, NY05.2024
Skills
- Inventory management, merchandising, and sales analysis
- Employee training, scheduling coordination, and staff onboarding
- Customer service, process improvement, regulatory compliance
- Cash handling, credit card sales and processing, and reconciliation
- Conflict resolution and problem-solving
Activities
Vietnamese Student Association (VSA), University at Buffalo
Member, 2022–2024
- Participated in cultural events and group meetings to promote diversity and student engagement.
Work-While-Studying Experience
- Maintained full-time employment while completing a bachelor’s degree in Business Administration.
- Developed time management, problem-solving, and leadership skills through real-world experience.
Timeline
Assistant Manager
Tea Leaf Cafe
10.2021 - Current
Coordinator
Wegmans
09.2020 - 09.2021
Management Intern
Wegmans
05.2020 - 08.2020
Bachelor of Science - Business Administration, Marketing
University At Buffalo, THE STATE UNIVERSITY OF NEW YORK
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