Mya Phillips
Jacksonville,FL
Summary
Organized and results-oriented Professional that excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Fleet Planner
Paper Transport
11.2022 - Current
- Results-oriented logistics planner with 2 years of experience in Dedicated Freight Management. Proven track record of optimizing Loads and Transportation.
- Answered phone calls and responded to customer emails.
- Assisted in the resolution of any customer service issues.
- Developing and managing logistics plans and strategies-using, HOS and availability.
- Pulling freight from Customer Based Interface and feeding into TMW- a TMS system for Transportation
- Work Closely with peers to track and ensure loads are planned for on time delivery.
Driver Manager
Paper Transport
01.2022 - 11.2022
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Answered phone calls and responded to customer emails.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Identified process breakdowns and developed improvement plans to resolve.
Operations Manager
King's Family Trucking
01.2021 - 12.2021
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Coordinated dispatching of 12-15 drivers to accomplish daily delivery requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Set up accounts with Brokers for Power Only Freight.
- Worked through load boards- i.e DAT to book loads for driver, while negotiating best rate possible.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
Wellness Coordinator
The Joint Chiropractic
07.2019 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.-
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Experience with MS Excel, MS Power Point, and MS Word
Dispatcher
XPO Logistics
11.2018 - 12.2019
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Entry level CXT Program.
Education
High School Diploma -
Mandarin High School
Jacksonville, FLAssociate of Arts - Business Management
Florida State College
Jacksonville, FLSkills
- Communications Management
- Technology-savvy
- Time management proficiency
- Route planning expertise
- DOT-compliant recordkeeping
- Adaptability
- Reliability
- Multitasking
Timeline
Fleet Planner
Paper Transport
11.2022 - Current
Driver Manager
Paper Transport
01.2022 - 11.2022
Operations Manager
King's Family Trucking
01.2021 - 12.2021
Wellness Coordinator
The Joint Chiropractic
07.2019 - 01.2021
Dispatcher
XPO Logistics
11.2018 - 12.2019
High School Diploma -
Mandarin High School
Associate of Arts - Business Management
Florida State College
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