Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Pryor

Norman

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Store Manager

Glo Tanning
Moore
01.2024 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Established customer service standards and monitored staff compliance.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Server

BJ's Restaurant & Brewhouse
Norman
11.2023 - 01.2024
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stocked service areas with supplies during slow periods.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Prepared checks, itemizing total meal costs and taxes.

Server

Oconnells Irish Pub
Norman
07.2023 - 11.2023
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Server

Chilis's Bar and Grill
Norman
01.2021 - 08.2023
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

High School Diploma -

Noble High School
Noble, OK
05-2023

Skills

  • Team building
  • Customer service
  • Conflict resolution
  • Staff training
  • Sales strategies
  • Relationship management
  • Effective communication
  • Problem solving
  • Customer response
  • Sales promotions
  • Performance metrics evaluation
  • Leading staff meetings
  • Shift scheduling
  • Goals and performance
  • Training and mentoring
  • Verbal and written communication
  • Friendly and positive
  • POS systems
  • Hospitality and accommodation
  • Staff supervision

Timeline

Store Manager

Glo Tanning
01.2024 - Current

Server

BJ's Restaurant & Brewhouse
11.2023 - 01.2024

Server

Oconnells Irish Pub
07.2023 - 11.2023

Server

Chilis's Bar and Grill
01.2021 - 08.2023

High School Diploma -

Noble High School
Mya Pryor