Mya Pryor
Norman
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Store Manager
Glo Tanning
Moore
01.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Server
BJ's Restaurant & Brewhouse
Norman
11.2023 - 01.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared checks, itemizing total meal costs and taxes.
Server
Oconnells Irish Pub
Norman
07.2023 - 11.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Chilis's Bar and Grill
Norman
01.2021 - 08.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and confirmed complete orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Noble High School
Noble, OK05-2023
Skills
- Team building
- Customer service
- Conflict resolution
- Staff training
- Sales strategies
- Relationship management
- Effective communication
- Problem solving
- Customer response
- Sales promotions
- Performance metrics evaluation
- Leading staff meetings
- Shift scheduling
- Goals and performance
- Training and mentoring
- Verbal and written communication
- Friendly and positive
- POS systems
- Hospitality and accommodation
- Staff supervision
Timeline
Store Manager
Glo Tanning
01.2024 - Current
Server
BJ's Restaurant & Brewhouse
11.2023 - 01.2024
Server
Oconnells Irish Pub
07.2023 - 11.2023
Server
Chilis's Bar and Grill
01.2021 - 08.2023
High School Diploma -
Noble High School
Similar Profiles
Camryn D. MorrisCamryn D. Morris
Manager at Glo Tanning SalonManager at Glo Tanning Salon
Mackenzie MarxMackenzie Marx
Sales Associate at Glo TanningSales Associate at Glo Tanning
Sophia MartilloSophia Martillo
GLO Tanning Sales Associate at Glo TanningGLO Tanning Sales Associate at Glo Tanning