Mya Ramos

In this position my role is to firstly greet and assist visitors to our campus. Further responsibilities include:

• Verifying identification and maintaining accurate visitor logs.
• Provide directions and information about campus services, departments, and events to visitors and guests.
• Coordinate with university staff and security teams to address any safety concerns or emergencies promptly.
• Handle phone calls and in-person inquiries, providing assistance or escalating to appropriate departments as needed.
• Assist with special events on campus by managing check-in procedures and providing on-site support.

• Greeted and checked in guests and managed reservations, including handling phone bookings, online reservations, and walk-in guests, ensuring accurate guest information and preferences were recorded.
• Processed payments and maintained accurate billing records for both individual and group reservations.
• Addressed guest inquiries, complaints, and requests promptly,
• Coordinated with housekeeping and maintenance staff to ensure rooms were ready and up to standard for guest arrivals.
• Handled check-out procedures, including processing payments, issuing receipts, and thanking guests for their stay.
• Ensured the front desk area was organized, clean, and fully stocked.

Skills I learned and used with this position included a lot of attention to detail, multi-tasking, customer service and effective and kind communication and organization.