Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Barn Manager
Shady Creek Ranch
01.2021 - 02.2023
Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
Lead Kennel Technician
Pet Suites
10.2020 - 12.2022
Enhanced animal care by implementing updated protocols and procedures for the kennel facility.
Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
Assisted veterinarians with medical procedures, contributing to the successful treatment of various ailments in animals under our care.
Provided comprehensive training for new staff members, resulting in a more knowledgeable and efficient team of technicians.
Collaborated with adoption agencies to place animals in loving homes, positively impacting their lives as well as the community at large.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Customer Service Cashier
Little Caesars Pizza
07.2019 - 06.2020
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Demonstrated versatility by cross-training in various departments throughout the store when required.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
No Degree - Horse Husbandry And Equine Science
Global Equine Academy
Skills
Problem Resolution
Service standard compliance
Live chat support
Client Relations
Timeline
Barn Manager
Shady Creek Ranch
01.2021 - 02.2023
Lead Kennel Technician
Pet Suites
10.2020 - 12.2022
Customer Service Cashier
Little Caesars Pizza
07.2019 - 06.2020
No Degree - Horse Husbandry And Equine Science
Global Equine Academy
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