Mya Rees
Bartlett,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Barn Manager
Shady Creek Ranch
01.2021 - 02.2023
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
Lead Kennel Technician
Pet Suites
10.2020 - 12.2022
- Enhanced animal care by implementing updated protocols and procedures for the kennel facility.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
- Assisted veterinarians with medical procedures, contributing to the successful treatment of various ailments in animals under our care.
- Provided comprehensive training for new staff members, resulting in a more knowledgeable and efficient team of technicians.
- Collaborated with adoption agencies to place animals in loving homes, positively impacting their lives as well as the community at large.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Customer Service Cashier
Little Caesars Pizza
07.2019 - 06.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
No Degree - Horse Husbandry And Equine Science
Global Equine Academy
Skills
- Problem Resolution
- Service standard compliance
- Live chat support
- Client Relations
Timeline
Barn Manager
Shady Creek Ranch
01.2021 - 02.2023
Lead Kennel Technician
Pet Suites
10.2020 - 12.2022
Customer Service Cashier
Little Caesars Pizza
07.2019 - 06.2020
No Degree - Horse Husbandry And Equine Science
Global Equine Academy
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