Summary
Overview
Work History
Education
Skills
REFERENCES
Languages
Timeline
Generic

Mya Reynoso

Roselle Park,NJ

Summary

Professional with strong background in customer service, ready to excel in this role. Known for effective troubleshooting, communication, and adaptability in fast-paced environments. Strong focus on team collaboration and achieving results. Focused on achieving personal growth.

Overview

3
3
years of professional experience

Work History

T Mobile Representative

T Mobile
11.2024 - Current
  • Maintained up-to-date knowledge on industry trends, products, and services to provide accurate information to customers.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Managed high call volumes while maintaining a professional demeanor under pressure, contributing to overall team success.
  • Delivered exceptional in-store experiences for customers, addressing inquiries and developing relationships resulting in positive feedback and recommendations.

Store Leader, Italian Ice Maker

Ritas Italian Ice
04.2022 - 09.2024
  • Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
  • Answered phone calls and routed correspondence to appropriate staff members.
  • Maintained positive working relationship with fellow staff and management.
  • Kept projects on schedule through effective communication, documentation, and organization skills.

Barista, Store Manager

We are Brooklyn Coffee Shop
07.2023 - 01.2024
  • Delivering consistent quality and customer satisfaction
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Interacting with the customers about new drinks, and recommendations.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Organized workstations so that tasks could be completed quickly during peak hours.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Sandwich Artisan

Subway
10.2022 - 02.2023
  • Maintained proper food handling techniques when preparing ingredients, ensuring compliance with sanitation regulations.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Performed regular equipment maintenance tasks, preventing downtime due to malfunctions or repair needs.

Education

High School Graduate -

Roselle Park High School
06-2023

Barista Training -

Variety Coffee Roastery
Brooklyn, NY

Skills

  • Point of sale system operation
  • Bilingual
  • Technological skills
  • Skilled in operating espresso machines
  • Food preparation and handling
  • Strong organizational skills
  • Customer service
  • Enhanced problem-solving abilities
  • Effective team collaboration
  • Goal-oriented mindset
  • Reliable and responsible

REFERENCES

  • We are Brooklyn. Reference.(Jensy C. 646-806-5913)
  • Rita’s Italian ice. Reference. (Adelaide. 404-822-8452)
  • T Mobile. MR. Padilla. (857-249-3449)
  • Coworker. Reference. ( Kevin D. 908-986-4309)

Languages

Spanish
Full Professional

Timeline

T Mobile Representative

T Mobile
11.2024 - Current

Barista, Store Manager

We are Brooklyn Coffee Shop
07.2023 - 01.2024

Sandwich Artisan

Subway
10.2022 - 02.2023

Store Leader, Italian Ice Maker

Ritas Italian Ice
04.2022 - 09.2024

Barista Training -

Variety Coffee Roastery

High School Graduate -

Roselle Park High School

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