Driven by a proven track record in customer service and solar panel installation, I excel in building customer relationships and enhancing team productivity, as demonstrated during my tenure at Blattner Energy. Skilled in conflict resolution and efficient time management, I consistently exceeded sales targets and streamlined installation processes, significantly boosting customer satisfaction and operational efficiency. Highly experienced solar installer known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Good Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
Mya Robinson
Wadley,GA
Summary
Overview
1
year of professional experience
Work History
Hardee's Restaurant
Sales Associate
03.2023 - 08.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Blattner Energy
Solar Panel Installer
06.2024 - 07.2024
Job overview
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Developed efficient installation techniques to decrease labor time.
- Configured PV systems based on site conditions and customers needs and expectations.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Evaluated potential risks and challenges related to solar panel installations, implementing appropriate solutions to minimize issues.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Maintained high-quality installations by performing routine inspections, identifying defects, and correcting any issues promptly.
- Collaborated with team members to complete large-scale solar panel projects on time and within budget constraints.
- Enhanced solar panel system efficiency by conducting thorough site evaluations and creating customized installation plans.
- Reduced installation times by streamlining processes and effectively managing resources.
- Verified completion of inspections prior to installation processes to reduce delays.
- Improved customer satisfaction by providing clear communication and timely updates throughout the project lifecycle.
Blattner Energy
Solar Panel Installer
09.2023 - 05.2024
Job overview
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
Education
Jefferson County High SchoolLouisville, GA
High School Diploma
05.2023
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Creative Thinking
- Team Leadership
- Conflict Resolution
- Verbal/written communication
Timeline
Solar Panel Installer
Blattner Energy
06.2024 - 07.2024
Solar Panel Installer
Blattner Energy
09.2023 - 05.2024
Sales Associate
Hardee's Restaurant
03.2023 - 08.2024
Jefferson County High School
High School Diploma