Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mya Rogers

Raleigh,NC

Summary

Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Skilled in managing check-ins, handling reservations, and addressing guest inquiries with efficiency. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, problem-solving abilities, and positive attitude.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Red roof plus inn
03.2025 - Current
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
  • Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
  • Responded promptly to email inquiries from potential guests regarding rates, availability, and reservation details

Budget inn
12.2022 - 08.2023
  • I worked front desk I did the check in and out for customers also assisted in making sure rooms was cleaned out
  • Efficiently checked-in and checked-out guests, maintaining accuracy in reservation details and payment processing
  • Participated in training programs and workshops to enhance skills in customer service, communication, and problem-solving
  • Took proactive measures to ensure safety by monitoring surveillance cameras in public areas

PCA Personal Care Assistant

A1 Omega Healthcare services
04.2022 - 02.2023
  • As a personal care aide my responsibility was to assist my clients with mobility, bathing,and medication reminders
  • Supported patients in mobility exercises, transfers, and ambulation to promote physical health
  • Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
  • Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
  • Administered medications as prescribed by healthcare professionals, ensuring accurate dosage and proper documentation
  • Monitored vital signs regularly, including blood pressure, heart rate, temperature, and oxygen levels
  • Assisted with mobility and transfers using proper body mechanics to ensure patient safety
  • Documented patient observations, interventions, and outcomes accurately in medical records
  • Supported patients in maintaining personal hygiene by assisting with bathing, grooming, dressing, and toileting needs

House Manager

Wooded acres
11.2019 - 01.2020
  • As a house manager my job was to get my house hold ready for the day making breakfast getting clients ready for there morning classes while clients was away I did laundry and cleaned the house when clients come home I would collect clothes and get them ready for dinner and ready for bed
  • Provided compassionate and personalized care to patients in their homes, assisting with activities of daily living

Call Center Representative

conduent business services
04.2017 - 05.2018
  • Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
  • Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
  • Managed multiple communication channels including phone calls, emails, live chat support etc

Crew Member

Bo Jangles Famous Chicken
08.2014 - 05.2015
  • I was a crew member, who kept the dinning area clean!!! I would also prepare food and drinks to hand to the customers!!
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

Crew Member

Burger King
08.2014 - 05.2015
  • I was a drive thru cashier I took orders and collected money from the customers.
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
  • Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Education

High school diploma -

Middle creek high school
Apex, NC
06.2018

Skills

  • English
  • Microsoft Office
  • Guest services
  • Cash handling
  • Front desk
  • Night audit
  • Phone etiquette
  • Customer service
  • Sales
  • Call center experience (2 years)
  • Guest relations
  • Communication skills
  • Hospitality
  • Microsoft Excel
  • Hotel experience
  • Time management
  • Hospitality services
  • Administrative skills
  • Problem-solving skills
  • Listening skills
  • Microsoft office
  • Complaint resolution
  • Hospitality management
  • Multi-line phone systems
  • Guest reception
  • Customer support
  • Data entry
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Call control
  • Answering questions

Certification

  • CPR Certification
  • First Aid Certification

Languages

English

Timeline

Front Desk Clerk

Red roof plus inn
03.2025 - Current

Budget inn
12.2022 - 08.2023

PCA Personal Care Assistant

A1 Omega Healthcare services
04.2022 - 02.2023

House Manager

Wooded acres
11.2019 - 01.2020

Call Center Representative

conduent business services
04.2017 - 05.2018

Crew Member

Bo Jangles Famous Chicken
08.2014 - 05.2015

Crew Member

Burger King
08.2014 - 05.2015

High school diploma -

Middle creek high school

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