Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Romero

Broomfield,CO

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

7
7
years of professional experience

Work History

Barista, Barista Trainer, Shift Supervisor

Starbucks Coffee
08.2018 - 01.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Built relationships with customers through consistent positive workplace culture.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Lead Teacher

The Goddard School
02.2021 - 06.2022
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic/social-emotional success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
  • Collaborated with staff, parents, and the community to enhance learning

Pet Nurse 1

Hannah Pet Hospital
10.2022 - 02.2025
  • Cleaned, sanitized and prepared materials needed for diagnostics, treatments, or surgery.
  • Collaborated with a wide range of employees to ensure proper care for patients.
  • Promoted client retention by providing exceptional customer service when interacting with pet owners during appointments or over the phone.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted with radiographs, ultrasound examinations, and other diagnostic imaging procedures by positioning animals correctly and operating equipment safely.

Veterinary Assistant

Vancouver Pet Urgent Care
03.2025 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.

Education

Associates Degree - Veterinary Technology

Penn Foster Career School
Scranton, PA

Bachelor of Science - Zoology

Oregon State University
Corvallis, OR

Bachelor of Arts - Elementary Education

Metropolitan State University of Denver
Denver, CO

Skills

  • Active listening
  • Customer service
  • Cash handling
  • Staff management
  • Customer-oriented
  • Schedule oversight
  • Team leadership
  • Problem-solving

Timeline

Veterinary Assistant

Vancouver Pet Urgent Care
03.2025 - Current

Pet Nurse 1

Hannah Pet Hospital
10.2022 - 02.2025

Lead Teacher

The Goddard School
02.2021 - 06.2022

Barista, Barista Trainer, Shift Supervisor

Starbucks Coffee
08.2018 - 01.2021

Associates Degree - Veterinary Technology

Penn Foster Career School

Bachelor of Science - Zoology

Oregon State University

Bachelor of Arts - Elementary Education

Metropolitan State University of Denver

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