Mya Saez
Stratford,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Crew Member
Dunkin Donuts & Baskin Robbins
Shelton, CT
07.2024 - Current
- Greeted customers and ascertained their needs.
- Followed up with customers after purchase to ensure satisfaction was met.
- Answered customer questions regarding products, pricing, availability and services.
- Handled returns and exchanges in accordance with established guidelines.
- Resolved customer complaints in a professional manner.
- Monitored inventory levels to ensure adequate stock is available for sale.
- Participated in regular team meetings to discuss strategies for improving customer experience.
- Processed cash payments and credit card transactions accurately and efficiently.
- Engaged customers in conversation regarding current promotions and upcoming events.
- Assisted with stocking shelves, organizing displays and maintaining cleanliness of store environment.
- Maintained an accurate record of all sales transactions using the point-of-sale system.
- Managed online orders, ensuring that shipments are processed correctly and timely delivered to customers.
- Performed opening and closing duties as assigned by management team.
- Assisted with training new staff members on the company's policies and procedures.
- Went above and beyond to help customers and meet needs, delivering exceptional customer service.
- Engaged customers in conversation to understand needs and suggested related products or services for upselling.
Guest Service Usher
Sacred Heart Theater
Fairfield, CT
10.2023 - 05.2024
- Operated cash registers during peak periods when needed.
- Distributed promotional materials to guests upon arrival at events.
- Assisted with crowd control during busy periods at venues.
- Communicated event information over loudspeakers when necessary.
- Provided assistance with seating and wheelchair accommodations for disabled guests.
- Directed guests to restrooms, concession stands, and other amenities.
- Provided exceptional customer service to ensure guest satisfaction.
- Greeted guests and provided directions to their seats.
- Collected tickets from customers prior to entering auditoriums or theaters.
- Assisted in resolving customer service issues such as seating disputes or complaints.
- Answered guest inquiries about upcoming events, ticket availability, and show times.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Processed admission payments and provided tickets.
Bakery Sales Clerk
Nice and Fresh Bakery
Bridgeport, CT
11.2021 - 07.2022
- Greeted customers, determined their needs and answered their questions.
- Verified that all products were properly labeled before placing them on display or selling them to customers.
- Followed all company policies regarding hygiene standards, use of personal protective equipment and proper sanitation methods.
- Adhered to safety procedures in handling hot ovens, sharp knives and other kitchen equipment.
- Maintained cleanliness of work area while adhering to safety regulations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Tracked inventory levels on a daily basis and placed orders when necessary.
- Maintained cleanliness of work area including countertops, shelves, display cases and floors.
- Organized merchandise displays to attractively showcase products for sale.
- Assisted in stocking shelves with fresh baked goods such as cakes, cookies, breads and pastries.
- Operated cash registers to process customer purchases.
- Weighed out portions of ingredients for baking purposes using scales or measuring cups and spoons.
- Listened to guests to understand needs and help each person select optimal products and services.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Operated cash registers, processed transactions, and handled cash accurately.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Personalized cakes by writing desired words or adding other customizations.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
Education
High School Diploma -
Bunnell High School
Stratford, CT06-2023
Skills
- Data Entry
- Product Knowledge
- Customer Service
- Retail sales customer service
- Positive and professional
- Microsoft Outlook
- Adaptive team player
Timeline
Customer Service Crew Member
Dunkin Donuts & Baskin Robbins
07.2024 - Current
Guest Service Usher
Sacred Heart Theater
10.2023 - 05.2024
Bakery Sales Clerk
Nice and Fresh Bakery
11.2021 - 07.2022
High School Diploma -
Bunnell High School