Mya Santini
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Kreggers Tap And Table
03.2021 - 03.2022
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Hostess Trainer
PBR Hanover
03.2022 - 12.2023
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Contributed ideas for improving marketing efforts aimed at attracting new customers while retaining existing ones.
Gymnastics Coach
Core Gymnastics Academy
05.2022 - 09.2022
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.2023
Skills
- Problem Solving
- Positive Attitude
- Sales Techniques
- Interpersonal Skills
- Organizational Skills
- Adaptability
- Active Listening
- Special Menu Planning
Timeline
Gymnastics Coach
Core Gymnastics Academy
05.2022 - 09.2022
Hostess Trainer
PBR Hanover
03.2022 - 12.2023
Hostess Trainer
Kreggers Tap And Table
03.2021 - 03.2022
High School Diploma -
Lee Davis High School
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