Mya Steele
Tampa,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Sales Support/Administrative Assistant
Wayne Automatic Fire Sprinklers inc.
2023.09 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Convert quotes and prepare contract agreements for review and processing
- Fill required information for Pre-qualification Packets / Vendor Packets and prepare for execution (if necessary)
- Maintain, organize, scan, and file customer information, contracts, and other important documents, ensuring proper documentation and easy retrieval
- Request Certificates of Insurance (COIs), Equal Employment Opportunity (EEO) documents, and other necessary paperwork from Sales Team or Operations Manager for various projects
- Assist with billing by sending statements and/or invoices to customers via email.
- Cross-trained to support other teams to meet operational needs and team deadlines.
Small Business Owner
Gallar By Niasia LLC
2020.09 - Current
- Manufactured natural skin care products.
- Design custom canvas paintings and graphics for clients.
- Generate advertising campaigns, social media campaigns and attend face-to-face events.
- Promote business via social media to generate leads and maximize brand identity.
- Research trends and current innovations to determine competition and develop competitive pricing points.
- Evaluate sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Respond to customer inquiries in a timely manner and answer questions regarding available stock and product performance.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Recruit brand ambassadors to promote company products and generate new traffic to online store.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Maintained up-to-date price lists to accurately calculate shipping costs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Administrative Assistant
Roadway Concepts
2022.09 - 2023.09
- Collaborate with the Operations Manager to pull and input information onto Job Install Reports accurately and in a timely manner.
- Utilize government websites, Construct Connect, and other relevant databases to research and identify bid opportunities for the organization.
- Maintain, organize, scan, and file customer and employee files, contracts, and other important documents, ensuring proper documentation and easy retrieval.
- Request Certificates of Insurance (COIs), Equal Employment Opportunity (EEO) documents, and other necessary paperwork from the Sales Team or Operations Manager for various projects.
- Periodically visit the Post Office to check for important documents from various clients and promptly communicate any relevant information to the appropriate stakeholder.
- Maintain the Batch Record Log and update it as needed to ensure accurate and up-to-date records.
- Keep track of office inventory, including supplies and equipment, and promptly inform the Operations Manager when items need to be reordered.
- Ensure the office and reception area are clean, organized, and presentable on a daily basis, maintaining a welcoming environment for employees, clients, and visitors.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility.
- Assisted with social media and digital marketing platform management to satisfy strategic objectives.
Office Administrative Assistant
Harris Insurance Group
2022.05 - 2022.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored account cancellations and proactively communicated with customers via email to address and resolve issues.
- Contacted customers to request payment for accounts that were cancelled or overdue, ensuring timely resolution.
- Utilized Excel spreadsheets for tracking and analyzing account status and payment history.
- Prepared detailed proposals using Microsoft Word for customer quotes and documentation.
- Retrieved and analyzed property appraiser and SunBiz information to provide accurate and competitive quotes to customers.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Instacart Shopper
Instacart
2022.01 - 2022.08
- Utilize Smart Phone to accept batch orders via Instacart App and picking items from the customers preferred store
- Reviewing the customers order while shopping to check for any products that may or may not be available
- Replace out of stock items with customers' selected replacement items
- Chat with customers to inform them with information on out of stock products, replacements, etc
- Chat with Live Virtual Assistant regarding canceled batches, delivery issues, account support, etc
- Perform debit/credit transactions to checkout customer items in-store
- Pack items based on temperature to ensure customer products do not spoil or become damaged
- Delivery items safely to the customers home, office, or business
- Answer and respond to calls regarding problems such as the wrong address or incorrect items
- Thank customers for their time and using the Instacart Service.
Commercial Recruiter
Nesco Resource
2019.11 - 2020.09
- Sourced and screened resumes to build and maintain a robust pool of qualified candidates for various positions.
- Conducted comprehensive recruitment processes, including interviewing and evaluating candidates to assess suitability for specific roles.
- Matched candidates with job opportunities based on skills, experience, and client requirements, and submitted profiles to clients for consideration.
- Developed and nurtured strong relationships with both candidates and clients through regular communication, follow-ups, and personalized support.
- Negotiated employment offers between candidates and clients, ensuring alignment on salary, benefits, and other employment terms.
- Provided essential administrative support and managed various branch operations to streamline processes and enhance team efficiency.
Call Center Representative
Master Media Enterprises
2018.02 - 2019.05
- Provide quality customer service, assist with questions regarding product information and resolve complaints
- Use communication scripts during inbound calls to sell services or products to customers while using knowledge company policies and practices to answer questions
- Provide information regarding catalog products, process credit card transactions and take other pertinent information such as addresses and phone numbers
- Attend necessary training sessions to stay updated on products or company policy changes.
Education
College Degree in Cosmetology -
Artistic Nails and Beauty Academy
Tampa, FL12.2020
High School Diploma - undefined
Northwestern High School
Rock Hill, SC12.2017
Skills
- Office Administration
- Customer Service
- Recruiting
- Order Fulfillment
- Data Entry
- Accounts Receivable
- Business management
- Inventory control
- Social Media Marketing/Management
- Graphic Design
- Digital/Email marketing
- Search Engine Optimization (SEO)
- Microsoft 365 Suite (Outlook, Word, Powerpoint and Excel)
- Google Suite
- CRM software
Timeline
Sales Support/Administrative Assistant
Wayne Automatic Fire Sprinklers inc.
2023.09 - Current
Administrative Assistant
Roadway Concepts
2022.09 - 2023.09
Office Administrative Assistant
Harris Insurance Group
2022.05 - 2022.08
Instacart Shopper
Instacart
2022.01 - 2022.08
Small Business Owner
Gallar By Niasia LLC
2020.09 - Current
Commercial Recruiter
Nesco Resource
2019.11 - 2020.09
Call Center Representative
Master Media Enterprises
2018.02 - 2019.05
College Degree in Cosmetology -
Artistic Nails and Beauty Academy
High School Diploma - undefined
Northwestern High School
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