Mya Swain
State College,PA
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Experienced with creating and maintaining nurturing classroom environment. Utilizes effective communication and interactive activities to engage children. Knowledge of child development principles and classroom management techniques.
Overview
4
4
years of professional experience
Work History
Server
Hoss's Steak and Seahouse
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Waitress
IHOP
10.2022 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Assistant Group Supervisor
Mama Bear's Daycare
07.2021 - 08.2023
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Lion Ambassador
Penn State Greater Allegheny
08.2021 - 05.2022
- Answered phones, called prospects, and handled initial email contacts for applicants to Penn State Greater Allegheny's undergraduate program.
- Facilitated positive interactions between prospective students and faculty members during on-campus visits, fostering strong connections within the school community.
- Led tours of facility for potential employees, students, and families to highlight features and benefits of admission.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
Education
No Degree - Psychology
Pennsylvania State University
University Park, Pennsylvania12-2025
Skills
- Strong work ethic
- Client management
- Customer engagement
- Exceptional customer service
- Mental health awareness
- Emotional support
- Suicide prevention
- De-escalation techniques
- Resource navigation
- Telephone counseling
- Multicultural sensitivity
Languages
Korean
Limited Working
Timeline
Server
Hoss's Steak and Seahouse
04.2024 - Current
Waitress
IHOP
10.2022 - 03.2024
Lion Ambassador
Penn State Greater Allegheny
08.2021 - 05.2022
Assistant Group Supervisor
Mama Bear's Daycare
07.2021 - 08.2023
No Degree - Psychology
Pennsylvania State University
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