Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mya Urena

Lake Worth,FL

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Assistant Head Counselor

Renaissance Charter School
08.2023 - Current
  • Monitor the well-being of participants, ensuring they are safe at all times.
  • Supervise campers or children during activities, meals, rest periods, and other scheduled events.
  • Enforce camp or program rules to maintain a safe environment.
  • Help plan, set up, and lead or assist in activities like games, arts and crafts, sports, hikes, etc.
  • Ensure that activities are inclusive and enjoyable for all participants.
  • Assist with organizing special events, competitions, or performances.
  • In many camps or programs, assistant counselors may be required to have basic first aid and CPR training.
  • Assist in responding to minor injuries or health concerns and escalate serious issues to medical staff.
  • Work closely with the head counselor in managing daily operations.
  • Help with the delegation of tasks and ensure the smooth running of the program.
  • Step in as a leader if the head counselor needs assistance or is unavailable.
  • Get to know campers or participants and form trusting relationships with them.
  • Provide emotional support and guidance when needed.
  • Be a role model and create a positive, encouraging environment.

Medical Floater

Medical Specialists Of The Palm Beaches
07.2023 - Current
  • Improved workflow efficiency by cross-training in various medical specialties and providing coverage during staff shortages.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • EKG and completed other tests based on patient presentation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supported nursing staff in administering medications, monitoring vitals, and maintaining detailed patient records to ensure proper care.

Patient Care Coordinator

MCCI Medical Group
06.2020 - 07.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Verified patient insurance eligibility and entered patient information into system.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Taught patients and families to use at-home medical equipment.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

High School Diploma -

Lake Worth High
Lake Worth, FL
05-2022

Skills

  • Safety protocols and procedures
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Insurance verifications
  • Electronic health records (EHR)
  • Type 45 WPM
  • Flexibility & Adaptivity

Languages

Spanish
Full Professional

Timeline

Assistant Head Counselor

Renaissance Charter School
08.2023 - Current

Medical Floater

Medical Specialists Of The Palm Beaches
07.2023 - Current

Patient Care Coordinator

MCCI Medical Group
06.2020 - 07.2023

High School Diploma -

Lake Worth High

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Mya Urena