Mya Washington
Bowie,MD
Summary
Detailed oriented team-player with comprehensive knowledge of standard operating systems, networking
protocols and technical support procedure with strong organizational skills. Ability to handle multiple projects
simultaneously with a high degree of accuracy and proficiency.
Overview
8
8
years of professional experience
Work History
Server
Red Robin
10.2024 - Current
- Delivered exceptional dining experiences by providing attentive, efficient, and personalized service to guests in a high-volume, fast-paced environment.
- Expertly guided guests through menu selections, offering detailed information on ingredients, preparation methods, and pairing suggestions to enhance their culinary experience.
- Managed multiple tables simultaneously, ensuring prompt delivery of food and beverages while maintaining high standards of customer satisfaction.
- Assisted in creating a welcoming and vibrant atmosphere by ensuring the cleanliness and organization of the dining area, including resetting tables and restocking supplies.
- Collaborated with team members and kitchen staff to ensure accurate order fulfillment and timely service, contributing to smooth and efficient restaurant operations.
- Processed guest orders and payments accurately, utilizing point-of-sale systems and adhering to all company policies for cash handling and customer transactions.
- Engaged with guests to build rapport, address concerns, and ensure a memorable experience, contributing to repeat business and positive reviews.
- Maintained a deep knowledge of the menu, daily specials, and promotions to drive sales and provide guests with informed recommendations.
- Contributed to the overall success of the team by maintaining a positive attitude, supporting colleagues, and helping to meet restaurant goals.
Field Support Specialist/Payroll Assistant
Amergis Healthcare Staffing
10.2021 - 06.2024
- Assists wil billing, payroll and medical records process
- Maintains strict confidentiality of client, caregiver and team member information records
- Ensure compliance with state, local, accrediting agency and HIPAA regulations regarding Protected Health
Information and Regulatory requirements
- Assists with the compliant onboarding and credentialing of external staff
- Installed, configured and maintained computer systems and network connections
- Responded to customer inquiries and provided technical assistance over phone
- Accurately processed weekly and bi-weekly payroll for healthcare staffing personnel, ensuring timely and correct compensation for all employees.
- Managed employee timecards, reviewing for accuracy and addressing discrepancies to ensure proper wage calculations and compliance with company policies.
- Coordinated with staffing managers to verify hours worked, overtime, and shift differentials, ensuring alignment with client contracts and staffing agreements.
Server
Texas Roadhouse
02.2018 - 10.2021
- Maintained a clean and organized server area, optimizing workflow and contributing to operational efficiency during service hours.
- Delivered exceptional customer service by promptly attending to guests’ needs, including refilling beverages, replacing utensils, and ensuring timely removal of courses.
- Ensured customer satisfaction by conducting frequent table check-ins to assess dining experiences and address any concerns proactively.
- Utilized strong communication and problem-solving skills to resolve customer issues, enhancing guest loyalty and reinforcing brand reputation.
- Executed opening, closing, and shift-change duties efficiently, ensuring smooth restaurant operations and preparation for peak service times
- Built rapport with guests by greeting them warmly, discussing daily specials, and promptly taking orders, fostering a welcoming dining environment.
- Recognized for exceptional attention to detail and efficiency, earning frequent customer commendations and positive feedback.
Sales Associate
Giant Food Stores
03.2017 - 09.2017
- Implemented effective up-selling techniques by recommending accessories and complementary products to enhance customer purchases.
- Maintained a well-organized and visually appealing merchandise display to support ongoing sales and enhance the shopping experience.
- Managed product returns, ensuring proper processing and offering alternative solutions to meet customer needs.
- Organized product racks and shelves to maintain store aesthetics, engage customers, and promote key merchandise.
- Fostered strong customer relationships by proactively engaging with shoppers and providing personalized service to drive customer loyalty.
Skills
- Cisco/Webex networking knowledge
- Proficient in Microsoft Excel
- Proficient in office administrative task
- Exceptional customer service skills
- Maintains strict confidentiality
- Team Support
- Relias, Screen, RecruitCare, etc
- Knowledgeable in payroll, credentialing and
Medical record processing
Timeline
Server
Red Robin
10.2024 - Current
Field Support Specialist/Payroll Assistant
Amergis Healthcare Staffing
10.2021 - 06.2024
Server
Texas Roadhouse
02.2018 - 10.2021
Sales Associate
Giant Food Stores
03.2017 - 09.2017
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