Summary
Overview
Work History
Education
Skills
Timeline
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Mya Watts

Cheltenham ,MD

Summary

Highly flexible and resourceful worker with an excellent attention to detail and a superior customer service record. Able to adapt to multi- tasking and being able to handle a high volume of tasks with accuracy and confidence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Emergency Dispatcher

Bladensburg Police Department
09.2023 - Current
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
  • Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
  • Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
  • Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.

Window Clerk

United States Postal Service, USPS
07.2021 - 09.2023
  • Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
  • Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
  • Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
  • Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.

Pharmacy Technician

CVS Pharmacy
08.2020 - 11.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD
05.2020

Skills

  • Customer Service
  • Situational Awareness
  • Public Safety
  • Information Gathering
  • Telecommunications
  • Typing Speed

Timeline

Emergency Dispatcher

Bladensburg Police Department
09.2023 - Current

Window Clerk

United States Postal Service, USPS
07.2021 - 09.2023

Pharmacy Technician

CVS Pharmacy
08.2020 - 11.2020

High School Diploma -

Frederick Douglass High School

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Mya Watts