Mya Weathington

Work History

BOH Team Member

Chick-fil-A

01.2025 - Current

Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
Implemented sustainable practices within the BOH team operations, such as recycling programs or composting initiatives.
Maintained and sanitized service stations, prep areas, and countertops.
Assisted with training new BOH staff members on established processes and goals.
Prepared food and drinks while following safe food handling procedures.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Trained new staff on food preparation and safety procedures.
Loaded dishes, glasses and tableware into dishwashing machines.

Host

Art and Jakes

07.2024 - 12.2024

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Monitored seating area and checked restrooms regularly to keep spotless.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Streamlined check-in processes, reducing wait times for guests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Seated patrons based on guest preferences and seating availability.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Minimized customer service complaints by expertly managing customer expectations during busy periods.

Cashier

Kohls Department Store

01.2024 - 04.2024

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Kids Footlocker

08.2022 - 02.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Led team meetings focused on sales techniques and product features, boosting overall team performance.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Summary

Overview

Work History

BOH Team Member

Host

Cashier

Sales Associate

Education

Skills

Timeline

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