Myaaja McKinney
Farm Bureau Insurance
Raleigh,NC
9
years of professional experience
Detail-oriented operations professional with experience in insurance processing, data management, research, and communications. Brings a strong student mindset, analytical thinking, and a genuine interest in understanding systems and how they work. Skilled at solving problems, identifying opportunities for improvement, and learning new processes and technologies to support organizational goals.
Work History
Insurance Processing Analyst
3 Years 2 Months- Process high-volume insurance transactions while maintaining accuracy, completeness, and turnaround requirements.
- Analyze policy information and documentation to identify discrepancies, missing information, and processing errors.
- Research and resolve processing issues using multiple internal systems, records, and established guidelines.
- Perform data entry, validation, reconciliation, and quality-control reviews to maintain accurate policy records.
- Collaborate with internal teams to resolve issues and support efficient workflows and process improvements.
Front Desk Attendant
5 Months- Managed reservations, lane assignments, customer information, and daily front-desk operations.
- Processed cash and credit transactions accurately using the point-of-sale system.
- Assisted customers with inquiries and resolved service issues while maintaining a positive experience.
Communications Researcher
4 Months- Manage organizational email communications through Mailchimp, including campaign creation, template design, scheduling, distribution, and contact management.
- Analyze campaign performance and audience engagement metrics to evaluate communication effectiveness.
- Research, write, and edit communications supporting organizational outreach and donor engagement.
- Maintain accurate subscriber data and ensure communications are properly targeted and distributed.
- Mailchimp Certified
Reservations Representative
10 Months- Managed flight reservations, itinerary changes, cancellations, and ticketing using airline reservation systems.
- Reviewed passenger and reservation information to ensure accuracy and compliance with company policies.
- Researched and resolved reservation issues while maintaining accurate customer and transaction records.
Training Specialist
4 Months- Trained and mentored team members on campaign strategies, organizational procedures, and daily processes.
- Developed and delivered training materials to support team performance and productivity.
- Assisted with planning and executing fundraising campaigns and events.
- Monitored team performance and provided coaching and feedback to support organizational goals.
- Facilitated workshops and seminars, engaging participants in hands-on learning experiences.
Medical Records Assistant
1 Year 9 Months- Maintained, organized, and updated electronic and physical medical records with a high level of accuracy.
- Handled confidential records and information in accordance with office procedures and privacy requirements.
- Implemented process improvements that reduced record retrieval time, increasing operational effectiveness in the office.
Education
Bachelor of Science - Communication
- 3.5 GPA, Cum Laude graduate
- Dean's List Fall 2019, Spring 2020, Spring 2021, Fall 2021, Spring 2023
- Honor Roll Fall 2020, Spring 2022
Associate in Insurance - Insurance
Associate in Insurance Services - Insurance
Mailchimp Foundation - Marketing Management
Skills
Data Analysis
Data Management
Critical Thinking
Student Mentality
Problem Solving
Process Improvement
Quality Assurance
Transaction Processing
Research & Reporting
Records Management
Workflow Management
Microsoft Office
Mailchimp
Training & Development
Written Communication
Timeline
Insurance Processing Analyst
Farm Bureau Insurance
07.2023 - CurrentRead More
Communications Researcher
Honduras Compassion Partners
04.2023 - 08.2023Read More
Front Desk Attendant
Bowlero
03.2023 - 08.2023Read More
Training Specialist
Next Generation Enterprises
11.2022 - 03.2023Read More
Reservations Representative
American Airlines
01.2022 - 11.2022Read More
Medical Records Assistant
Wilson's Gastroenterology Office
11.2017 - 08.2019Read More
East Carolina University
Bachelor of Science from Communication
Read More
The Institutes Knowledge Group
Associate in Insurance from Insurance
Read More
The Institutes Knowledge Group
Associate in Insurance Services from Insurance
Read More
Intuit Mailchimp
Mailchimp Foundation from Marketing Management
Read More