Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mya Angelic Ortiz Rivera

Summary

I am an 18 year old female, i strive to become an entrepreneur in the future , i currently own my own nail business located at home, as known as "Angelic Nails". I have been practicing acrylic nails since the age of 14, over the years i have learned the requirements to become a professional business owner and have been working on building up my clientele, as well as investing into my business. In the meantime, i have grown to love hospitality. Communicating and creating relationships from people all around the world has became my favorite part of working in hotels, its a industry i can definitely see career growth for myself. I have a passion for creating amazing experiences for tourist on vacation, business travelers, etc. I am committed to leaving great, lasting impression on all guests. I am seeking to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. i am excellent when it comes to fast paced environments , i create a organized routine when doing completing tasks, to find the most efficient way of working under any circumstances. I am very goal oriented, i believe you can do anything you put your mind to as long as you put in the work. Self discipline plays a big role when it comes this topic and to your character , this affects every aspect you have in life (work, education, etc). i am committed to learning and improving, i have a deep passion for success and am looking for growth in a company with great opportunities to learn more and grow in communicational skills , customer service, etc.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Ramada Gateway By Wyndham
07.2023 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Nail Technician

Self-employed
01.2020 - Current
  • Advancement in marketing skills/ social media, as a business owner it is my job to promote my own work to increase clientele.
  • Maintain products sanitized and restocked, this involves keeping up with the designs that are trending which involves a lot of investing along with product management.
  • Ensured a clean and sanitary workspace, for the safety of my clients along with a good impression.

Recreation Attendant

World Center Marriott
06.2022 - 05.2023
  • My responsibility as a recreation attendant was to ensure guest had an amazing experience on property during their vacation, answering any questions they might have about the resort, providing them with all that is included with their rental, etc.
  • Check guest into their cabanas/daybeds , informing them with all that's included , and providing them with my costumer service.
  • Maintained a safe and clean recreational environment.
  • Increased event attendance by effectively promoting and marketing recreational activities.
  • Assisted in the planning and execution of special events, leading to memorable experiences for guests.

Team Member

Dunkin Donuts & Baskin Robbins
08.2021 - 05.2022


  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and costumer service skills.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Education

High School Diploma -

Adult Learning Center Osceola
Kissimmee, FL
01.2024

Skills

  • Front desk management
  • Guest services
  • Problem-Solving Skills
  • Social Media / Marketing
  • Hospitality Service
  • Customer Service
  • Sanitation Procedures
  • Industry Standards
  • child care programs

Languages

Spanish
Professional Working

Timeline

Front Desk Agent

Ramada Gateway By Wyndham
07.2023 - Current

Recreation Attendant

World Center Marriott
06.2022 - 05.2023

Team Member

Dunkin Donuts & Baskin Robbins
08.2021 - 05.2022

Nail Technician

Self-employed
01.2020 - Current

High School Diploma -

Adult Learning Center Osceola
Mya Angelic Ortiz Rivera