Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Myah Barlow

Myah Barlow

Atlanta ,GA

Summary

Currently a graduate of Georgia State University with a bachelor's degree in interdisciplinary studies with a concentration in Law and Society. Have a strong interest in corporate law, sports law, project management, and human resources. Experience in ensuring efficient and successful operations through effective scheduling, customer service, and time management. Excellent communication skills, adept at collaborating with cross-functional teams to achieve both corporate visions and goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Experience Expert

Atlanta Marriott Marquis
08.2023 - Current
  • Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.
  • Greeted guests upon arrival and offered assistance, typically assisting 80-150 guests at times.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolutions.
  • Increased repeat business through exceptional customer service and attention to detail.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Host Supervisor

Snooze
01.2023 - 08.2023
  • Served as liaison between individuals under my supervision and upper management to ensure proper communication and stable work environment for staff.
  • Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
  • Increased repeat business by 5% through building strong relationships with guests and addressing their concerns promptly.
  • Maintained professional and welcoming atmosphere, setting high standards for service excellence.

Lead Concierge

Stratton Amenities
10.2022 - 01.2023
  • Lead Concierge at many high-end apartment complexes in Atlanta, GA, such as AMLI, Generation, etc.
  • Checked in guests and handled all concerns and interactions with residents with compassion and care, while maintaining the values of the company and apartment complex
  • Answered incoming calls, handled maintenance issues, and took notes for issues that needed to be handled after maintenance left.
  • Handled distribution of all guest packages.

Customer Experience Representative

CarMax
09.2021 - 02.2022
  • Customer Experience Representative in CarMax's customer service call center this was a remote, work-from-home position.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to high volumes of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates by 10%.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Education

Bachelor in Interdisciplinary Studies - Law and Society

Georgia State University
Atlanta, GA
12.2023

Skills

    • Community Relations
    • Clear Communication
    • Basic accounting
    • Leadership
    • Human Resources Management
      • Microsoft Office (Word, Powerpoint, Excel)
      • Executive Support
      • Computer Skills
      • Hiring and Training
      • Customer-Oriented

Websites

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Guest Experience Expert

Atlanta Marriott Marquis
08.2023 - Current

Host Supervisor

Snooze
01.2023 - 08.2023

Lead Concierge

Stratton Amenities
10.2022 - 01.2023

Customer Experience Representative

CarMax
09.2021 - 02.2022

Bachelor in Interdisciplinary Studies - Law and Society

Georgia State University

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Myah Barlow