Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Myah Calloway

Aubrey,TX
Myah Calloway

Summary

Over eleven years' experience providing high level performance as a Customer Service Lead Representative with Cigna. I deliver customer satisfaction, peer support and I have worked directly with company Clients. I'm a hands-on, hardworking, and highly motivated individual. Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
years of professional experience

Work History

Rue 21
Sherman, TX

Customer Service

Job overview

  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions
  • I assisted customers over the phone regarding store operations, product, promotions and orders
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Cigna

Customer Satisfaction Representative
09.2011 - Current

Job overview

  • Upon the completion of a 12-14 week training course, with no time off during the training time frame, I successfully received certification in Cigna Insurance Medical Customer
  • Service
  • Now I am expected to demonstrate high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar
  • Also I am expected to perform under high stress and pressures within a team atmosphere
  • I have been recognized by my peers and supervising personnel for my service efforts as well as by Cigna customers who have called on several instances to praise my sympathetic and optimistic service skills
  • While on the work floor I handle incoming calls from Cigna Insurance customers in regards to each of their varying terms and conditions
  • I assist with directing calls to personnel responsible for clarifying beyond my knowledge as well as operating 5+ computer programs simultaneously in a successful effort to best serve the customers in a timely, courteous and friendly manner
  • Due to the level of privacy required of customer(s) personal information I have been trained and have grown full aware of HIPPA rules and regulations
  • As a Customer Service Associate at CIGNA I have become responsible for adopting a One and done philosophy and this means that we take ownership for all questions posed by the customer to eliminate the need for call backs
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Trained in Proclaim, CCF (FSA, HSA, HRA), and PMHS
  • CMS trained and CSA Service Coordinator assistant
  • Performance, PG) Representative
  • My Personal Champion
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Rue 21
Denison, TX

Assistant Manager
07.2007 - 09.2011

Job overview

  • I've maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • I trained at least 3 new employees quarterly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Grayson College
Denison, TX

I have successfully completed a 10.5 month certification program from Dental Assisting

University Overview

for dental assisting, including internships at two dental facilities and on hands training. No other experience at this time.

Denison High School

Diploma

University Overview

studies diploma. Student Council, Texas scholar, and cross country letter.

Certificate Dental Assistant

University Overview

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Dependable and Responsible
  • Active Listening
  • Good Telephone Etiquette
  • Excellent Communication
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Microsoft outlook
  • Microsoft Excel
  • Customer service expert

Timeline

Customer Satisfaction Representative
Cigna
09.2011 - Current
Assistant Manager
Rue 21
07.2007 - 09.2011
Customer Service
Rue 21
Grayson College
I have successfully completed a 10.5 month certification program from Dental Assisting
Denison High School
Diploma
Certificate Dental Assistant

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Myah Calloway