Myah Davis
Newport News,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Business Associate
Williamsburg Center For Dental Health
06.2022 - Current
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Maintained accurate medical and dental records by documenting important patient data in Excel.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Conducted comprehensive market research and analysis for informed decision-making within the organization.
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
Airline Customer Service Agent
United Airlines
10.2020 - 06.2022
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
Call Agent
Chase Bank
03.2019 - 08.2020
- Streamlined processes for improved efficiency, leading to shorter wait times for customers.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Produce Specialist
The Fresh Market
03.2016 - 01.2019
- Checked agricultural products from different producers to verify minimum quality standards and overall food safety.
- Collaborated with other department leads to execute cross-merchandising strategies for increased sales opportunities.
- Sorted products by quality levels and arranged disposal or reclamation for inferior goods.
- Operated heavy, complex equipment safely to minimize accidents.
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
Education
Associate of Science - Medical Assisting
The Medical Institute of Kentucky
Lexington, KY03.2022
Skills
- Electronic Health Records
- Office Administration
- Case Management
- Dental software proficiency
- Switchboard Operation
- Customer communications
- Account documentation
- Strong empathy
- Social Perceptiveness
- Invoice Preparation
Timeline
Business Associate
Williamsburg Center For Dental Health
06.2022 - Current
Airline Customer Service Agent
United Airlines
10.2020 - 06.2022
Call Agent
Chase Bank
03.2019 - 08.2020
Produce Specialist
The Fresh Market
03.2016 - 01.2019
Associate of Science - Medical Assisting
The Medical Institute of Kentucky
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