Summary
Overview
Work History
Education
Skills
Timeline
Manager

Myah Glover

Savannah,GA

Summary

Dynamic supervisor with a proven track record at Polo Ralph Lauren, excelling in staff management and training. Committed to delivering exceptional customer service and driving team success through analytical thinking and decision-making. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.

Overview

10
10
years of professional experience

Work History

Manager

Top Crab Seafood and Bar
05.2022 - Current
  • Implemented cost control measures, reducing waste and optimizing inventory management processes.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Supervisor

Polo Ralph Lauren
04.2021 - 07.2023
  • Supervised daily operations to ensure workflow efficiency and adherence to safety protocols.
  • Coordinated team activities to optimize productivity and maintain high-quality standards.
  • Assisted in training new employees on operational procedures and safety guidelines.
  • Implemented standard operating procedures to streamline processes and reduce errors.
  • Make sure the work shift flowed easily.
  • Evaluated employee performance by providing professional feedback.

Customer Service Representative

United Healthcare
09.2019 - 03.2020
  • Managed high-volume calls, providing efficient resolution of issues and concerns.
  • Assisted customers with inquiries, ensuring accurate information and timely responses.
  • Assisted customers with their healthcare plans.
  • Billing
  • Calling doctor offices

Deli Clerk

Publix
02.2016 - 05.2019
  • Assisted customers with product selection, ensuring high satisfaction and repeat business.
  • Operated slicing and packaging equipment to maintain quality and freshness of deli products.
  • Maintained cleanliness and organization of deli area, adhering to food safety standards.
  • Collaborated with team members to streamline inventory management processes and reduce waste.

Education

High School Diploma -

Herschel V. Jenkins Highschool
Savannah, GA
05-2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Staff development
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Microsoft experience

Timeline

Manager

Top Crab Seafood and Bar
05.2022 - Current

Supervisor

Polo Ralph Lauren
04.2021 - 07.2023

Customer Service Representative

United Healthcare
09.2019 - 03.2020

Deli Clerk

Publix
02.2016 - 05.2019

High School Diploma -

Herschel V. Jenkins Highschool

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