Professional Customer Support Advocate equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis, claims processing, and client education, bringing client-first approach to every interaction.
As a Licensed Insurance Agent, I consult with individuals interested in obtaining coverage on qualifying terms such as newly eligible events, circumstantial changes and seasonal enrollment. As an agent, I enjoy the opportunity to assist in enhancing the well-being of others. Day to day services include:
As an Activation Specialist with Holiday Inn Club Vacations I contacted members of Holiday Inn and IHG to book vacations to one of 16 resorts in the US. With much success, I was able to build rapport with my clients, offering great incentives with their packages, preparing them for a safe and fun trip. Detailed tasks included:
Customer service