Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Myah Green

Myah Green

Customer Support Specialist
Florida

Summary

Professional Customer Support Advocate equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis, claims processing, and client education, bringing client-first approach to every interaction.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Licensed Health Insurance Agent

Independent Agent
10.2020 - Current

As a Licensed Insurance Agent, I consult with individuals interested in obtaining coverage on qualifying terms such as newly eligible events, circumstantial changes and seasonal enrollment. As an agent, I enjoy the opportunity to assist in enhancing the well-being of others. Day to day services include:

  • Verifiying insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Assists existing and future policyholders with inquiries and actively discussed insurance options.
  • Multitasking using multiple complex applications simultaneously.
  • Staying informed of constant field changes and updates.


CSR/Sales Representative

Holiday Inn Vacations
12.2019 - 09.2020

As an Activation Specialist with Holiday Inn Club Vacations I contacted members of Holiday Inn and IHG to book vacations to one of 16 resorts in the US. With much success, I was able to build rapport with my clients, offering great incentives with their packages, preparing them for a safe and fun trip. Detailed tasks included:

  • Responded to customer requests for products, services, and company information.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Education

Licensing and Certifications -

Gold Coast Schools
08.2020 - Current

Associate in General Studies -

Ashworth College
08.2018 - 06.2020

Skills

Customer service

Certification

Insurance Producer License

Timeline

Licensed Health Insurance Agent

Independent Agent
10.2020 - Current

Licensing and Certifications -

Gold Coast Schools
08.2020 - Current

CSR/Sales Representative

Holiday Inn Vacations
12.2019 - 09.2020

Associate in General Studies -

Ashworth College
08.2018 - 06.2020
Myah GreenCustomer Support Specialist
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